De Fleur Hotel (PR Hospitality)

Hotel is good. Staff behaviour is good and receptionist is very helpful and polite. Only problem is the management in this hotel. Sorry to say but hotel is very poor in managing their staff. All staff do all works and there is no specific role of any staff which makes the staff feel confused at all times. Breakfast is complimentary but it is not buffet like other hotels rather only has 4-5 dishes like dosa, idli, poori, vada, bread, omlet. And you cannot customise your dish too much like u cannot add cheese which is chargeable. You will order something, they might have forgotten to give it in your room and you have to remind them. The taste of the vegetarian Indian foods also not upto mark which feels like same curry is used in any type item you order, chicken pakoda feels like they have put chicken as a seasoning on a veg bhaaji you won't find any. Continental foods they make great. One person behaviour is admirable - the person sitting at reception. So overall my feedback or suggestion to the managing director is 1. kindly visit some good hotels in different parts of India not just south and learn how hospitality works and teach your team. 2. Learn how to cook different Indian dishes. For example If you are saying Goan prawn then learn properly how to cook it and what's the main thing not cook it like paneer hyderabadi. Or also take example of pakoda which I ordered paneer and chicken pakoda. Till now I am not able to identify which one is paneer and which one is chicken pakoda because both have microscopic pieces of paneer or chicken and both taste exactly like onion cabbage curry leaves pakoda not paneer or chicken. And keep Ingredients in stock. Your sometimes ghee is out of stock and sometimes podi is out of stock and sometimes chutney is out of stock and you add water in leftover chutney and serve it. 3. Assign different staffs in different roles and don't make them do everything. The same staff shouldn't go to deliver food in room and will be serving at the same time in restaurant. It makes situation clumsy. 4. Keep some rooms with gym equipment or indoor games and other amenities. 5. Don't keep the restaurant display areas empty and with food in cool storage displays. Keep so e good snack or dessert options in display also. 6. If you don't want to improve on anything then lower your prices. You are charging like a 4-5star hotel and giving services like 1-2star hotel

It was a nice experience at hotel De Fleur . Rooms were awesome and well maintained. Just 1 year old property.Have a cafe at ground floor and rooms above . Staff was polite. Only one concern, an incident happened to us while at hotel . The hotel lift going up got stuck mid way and we all were stuck for about 20 minutes . we raised an alarm and people came and helped us . Luckily the lift got stuck in mid allowing us to jump out while force opening the gate . The owner rather than giving an apology blamed us that we shouldn’t have entered. The lift capacity was 6 passengers and we were 6 only , still the lift got stuck .

One of the best hotel to stay in Pondicherry. The rooms are really good with the bathroom being clean and available with cold and hot water 24 hours. Really good overall amenities with amazing helpful and supportive hotel staff members. They really helped us with our baby's food everytime we asked for. Great response from the reception staff. Overall a good hotel to stay when you're in Pondicherry with all the go to spots near by.

Decent Hotel. Excellent location, good food, quick service. Few issues - Rooms are little small especially the bathroom. The AC was not working but they fixed it quickly (this should have been checked before we checked in and we checked in very late around 4 PM). Since rooms are small the outside noise is not blocked so expect to hear disturbance during day time. Location