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Falcon Crest

chottupara, vagamon, Vagamon India 685503
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Hotelier Photos56 Photos
Travellers Photos14+ Photos
2017, 17 Dec
atFalcon Crest
92%Guest recommend this hotel
Paul DanielI cannot explain my experience with Falcon crest without an overwhelming joy. Starting from our check in to our check out, our stay with Falcon crest ..Read All Reviews
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
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    14:00Check In
    12:00Check Out
    • Paid Wifi
    • Suitable For Children
    • Baggage Room
    • ceiling fan
    • Bicycles
    • Photocopying
    • Outdoor Parking - Secured
    • Welcome Drink on Arrival (Non-Alcoholic)
    • Drivers Rest Room
    • Express Check-In / Check-Out
    • wi fi
    • Multi Cuisine Restaurant
    • Charging points
    • Local Tour / Travel Desk
    • Taxi Services
    • Wi fi (Payable)
    • Veranda
    • Front Desk
    • Luggage Storage
    • Payment by Credit Card accepted
    • Jungle treks
    • hot / cold water
    • Newspapers In Lobby
    • Room Service(Limited Hours)
    • 24 hour security
    • Packed Lunches
    • Extra Bed (On Request)
    • Conference Facility
    • Ironing Service
    • Conference Hall
    • Television
    • Bike on Rent
    • Computer Rental
    • Major Credit Cards Accepted
    • wi fi (only in common area)
    • Free Wifi
    • RO Water Purification System
    • Restaurant
    • Indoor Games
    • Multi Lingual Staff
    • Reception
    • First-Aid Kit at Front Desk
    • Breakfast Buffet
    • Car Rental
    • Laptop Available on Hire
    • Trekking
    • Internet / Fax (Reception area only)
    • Vegetarian Food / Jain Food Available
    • Daily Housekeeping
    • Books/Magazines
    • Cooking classes
    • Parking Facilities Available
    • Free WiFi
    • Internet Access
    • wi fi (only in restaurant)
    • Pool Table
    • Pick up and Drop (Payable)
    • sightseeing (Payable)
    • Business Center
    • Wake-up Call / Service
    • Nature Walk
    • Free Wifi in Common Area
    • Public Restrooms
    • Free Internet Access
    • Barbecue Grill
    • Free WiFi Internet(Lobby)
    • Umbrellas
    • Power Backup
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    4.7 / 588 Reviews
    4.7Service Quality
    4.7Food & Drinks
    4.7Value For Money
    Verified Guest 5 / 52017, 11 Dec

    I cannot explain my experience with Falcon crest without an overwhelming joy. Starting from our check in to our check out, our stay with Falcon crest was the most pleasant experience we ever had. Our

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    Falcon CrestManager replied in 14 hours

    Dear Valuable Guest, We thank you very much for the excellent detailed feedback along with good pictures given by you. Reviews like yours is an excellent motivator for us to improve our efficiency and service. We are sure this review will help other potential guests to choose us for their next vacation. We hope the fond memories will encourage you to visit us again in future. Thanks a lot.

    Verified Guest 5 / 52017, 8 Dec
    Did you find this review helpful?Yes ()
    Verified Guest 5 / 52017, 7 Dec
    Did you find this review helpful?Yes ()
    Verified Guest 1 / 52017, 3 Nov

    1) Hill view cottage is under maintenance. So we have got a cottage without any good view. 2) no proper WiFi connection. 3) hot water not available in the bathroom. 4) food served without salt. 5) roa

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    Did you find this review helpful?Yes ()
    Falcon CrestManager replied in 3 hours

    Dear Sir, We understand your concerns. Please find below our reply:- 1. Sir, Hill View cottage has already been booked by another guest and our Sunshine cottage is under maintainence. Since we did not receive any specific request for Hill view or Sunshine, We alloted the same to one guest and took up the maintainence for Sunshine. We had offered you any of the remaining two cottages for your selection. We would have surely blocked the Sunshine or Hillview cottage for you if the same was communicated to us at the time of booking or at least a few days before checkin. Guests do request us to block their preferred cottages before. The cottage you have taken is Selene casa which also has a good view from the balcony and is nearer to club house. 2. We have mentioned that wifi is free in common areas only and we provide a dongle at cost in the cottage. Considering the terrain of our resort we have limitations with wifi as the signals of only Bsnl are available which is sometimes erratic. 3. Yes, there was a problem with the Hotwater and we are sorry for that. We provided you hot water from our club house as an alternative arrangement as it was too late for us to get a technician to rectify it. 4. We serve quality food and we think your culinary tastes were not asked by before taking the order. We will rectify this problem by asking the guest requirement after taking the order. We have served a new portion to the guest and as a corective measure we are not charging anything for the food. Our food is very popular as can be seen by our reviews. 5. The road to our resort is rugged and is blending with the nature. We have many guests who have liked this approach. However, we respect your opinion on this as the same is with our design of our resort. Sir, we have worked hard to be in this position. We are a small resort with only four cottages and me and my staff are 100% dedicated to our guests. I'am sure none of our staff have misbehaved or been unruly with you to give us this rating. We trust that our reply is appropriate and reasonable. 2.

    Verified Guest 4 / 52017, 22 Oct
    Did you find this review helpful?Yes ()

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