Fortune Park, East Delhi - Member ITC Hotels' Group

So it was a normal not extraordinary nor way too bad experience for me and that's why 3 stars. Specially 1 star less because for some reason they don't allow any outside food be it swiggy zomato or any other particular restaurant. They have their own restaurants and in room dining which they offer instead of online orders and that was a major issue for me specially when you are traveling alone you order items which are there for a single person and that too in budget, however the options which they had in the in room dining were obviously enough for 2 people but too much for a single person, so food getting wasted or in short money getting wasted can be considered as one of the issue. This never happened to me whenever I stayed in any other 4/5 star property and this was the first time I encountered this. Although they inform you about this when you checkin itself but it should be mentioned clearly in the booking descriptions of the room like the checkin checkout times. Apart from this the room was fine, washroom was small but we'll equipped. The other issue which we faced was the TV which wasn't working but instead of recharging the same they asked us to change our room itself which I didn't understand at all, firstly these things should be checked before providing the room secondly we have to pack again and move to another room just to watch TV? It's again a hastle so we opted not to change the rooms. Thirdly we went out in afternoon around 1-1:30 and came back around 6-7, when we came back our room was all well made up by the house keeping even though we took the keys with us and didn't ask for making our bed or cleaning it. It's not a major issue but it's all about the sense of security of the items we leave in the room when we take the keys with us, I am aware that every hotel has a master key in case we lock our rooms with our keys inside but this could be asked if we want the room to be cleaned and beds to be made, I know this wouldn't be an issue considering the name of the brand but these small things do matter. One positive thing was the morning breakfast, they had options although limited but you could order as well from the options they had like dosas, eggs related items, waffle, etc. So all in all an average experience with some positives and negatives.

So it was a normal not extraordinary nor way too bad experience for me and that's why 3 stars. Specially 1 star less because for some reason they don't allow any outside food be it swiggy zomato or any other particular restaurant. They have their own restaurants and in room dining which they offer instead of online orders and that was a major issue for me specially when you are traveling alone you order items which are there for a single person and that too in budget, however the options which they had in the in room dining were obviously enough for 2 people but too much for a single person, so food getting wasted or in short money getting wasted can be considered as one of the issue. This never happened to me whenever I stayed in any other 4/5 star property and this was the first time I encountered this. Although they inform you about this when you checkin itself but it should be mentioned clearly in the booking descriptions of the room like the checkin checkout times. Apart from this the room was fine, washroom was small but we'll equipped. The other issue which we faced was the TV which wasn't working but instead of recharging the same they asked us to change our room itself which I didn't understand at all, firstly these things should be checked before providing the room secondly we have to pack again and move to another room just to watch TV? It's again a hastle so we opted not to change the rooms. Thirdly we went out in afternoon around 1-1:30 and came back around 6-7, when we came back our room was all well made up by the house keeping even though we took the keys with us and didn't ask for making our bed or cleaning it. It's not a major issue but it's all about the sense of security of the items we leave in the room when we take the keys with us, I am aware that every hotel has a master key in case we lock our rooms with our keys inside but this could be asked if we want the room to be cleaned and beds to be made, I know this wouldn't be an issue considering the name of the brand but these small things do matter. One positive thing was the morning breakfast, they had options although limited but you could order as well from the options they had like dosas, eggs related items, waffle, etc. So all in all an average experience with some positives and negatives.

Had a great stay at Fortune Park! The staff were incredibly supportive and made me feel very welcome from the start. The room was clean and comfortable, and everything was well taken care of. Really appreciated the warm hospitality — would definitely recommend and love to come back! The rooms were spacious and comfortable, perfect for our group. The staff were extremely warm and helpful, making sure we had everything we needed. The food was delicious, and the overall atmosphere was very family-friendly. A great experience - we’d definitely visit again!

I am a frequent traveler and recently stayed at your property. While the rooms and breakfast were excellent, I had a disappointing experience with the front office staff—they were quite rude and unhelpful. I believe they would benefit greatly from proper customer service training, as their behavior was irritating and unprofessional. On a more positive note, the restaurant staff was exceptional. Additionally, I noticed a maintenance issue with the washroom door, which required a lot of force to close. I hope this can be addressed soon.