Hotel Grand Fortune

Worst Hotel Experience Ever Complete Disappointment I had one of the most horrendous experiences at this hotel, and I can't stress enough how awful it was. From the moment I arrived, things went downhill fast. First off, there was no proper check-in preparation. I had booked my room in advance, but the staff seemed completely unprepared for my arrival. It took over 30 minutes just to get checked in, with no explanation or apology for the delay. When I finally got to my room, the state of it was appalling. The bedsheets and quilts were torn and burnt, absolutely disgusting. The overall cleanliness and hygiene were nonexistent. Room service was another nightmare. The staff were unresponsive and rude. I ordered tea, which took over an hour to arrive. And when it did, it was served in broken cups, and tasteless. As if that wasn’t bad enough, there was no hot water, and there was no intercom in the room and when I asked the staff about it, they gave me a dismissive response. They said that the level of service is based on the price you pay for the room. Apparently, if you book through discounted sites, they don’t feel obliged to provide basic services. Ridiculous! Additionally, there were no chefs available for kitchen services. I’m still not sure if they even had a functioning kitchen, but I certainly wasn’t able to get anything to eat from there. The staff was incredibly rude and unprofessional, showing no interest in addressing any of my complaints. When I voiced my concerns, they just shrugged it off and gave excuses for everything. I’ve never experienced such poor hospitality before. I would never, under any circumstances, recommend this hotel to anyone. It was the worst experience I've ever had, and I sincerely hope others avoid this place at all costs. This is not a place for anyone who values cleanliness, comfort, or basic service.

Had stayed in amritsar alot but to be honest this was the worst stay ever. Lift was not working despite asking many times for towels they were not provided. The bed linen were very dirty and had holes it and the staff got it changed after saying atleast 2-3 times. They gave the room on top floor and lift was not there. ConstAnt noise was coming from corridors. There were many hairs all over the bed. They were asking for charges of water bottle but they didnt provided any .washroom was also not good no hot water for there. The mirror was very dirty and the washroom mirror had many stains in it. All over will never ever recommend this to anybody .🤮

Worst ever stay in my life. First of all faced very unprofessional behaviour of staff. Secondly even in 3 day stay i didn't receive drinking water despite being asked multiple times from the staff. Even the lift is also not working. They try to make more money by asking even you have booked we will charge whatever will be display on the screen as we don't offer hotel below such amount. Moreover their housekeeping staff and other staff have too much disturbance while housekeeping in lobby and other areas and rooms, I heard their loud voices and gossips resultant unable to sleep and take rest. By mistake also don't go with this hotel.

No concern of hotel staff towards room and bed linen cleanliness. They checked us in with dirty room and dirty linen. Our booking was with breakfast included and the only breakfast that was offered was aaloo paratha or bread item with tea. Breakfast was never served on time. Earliest we got our breakfast was 10:15 AM, so if you have some morning plans you will be leaving without breakfast. So, don't book with breakfast. Their cook never came on time. Lift malfunctioned on second day of my stay. Towels were not clean. Overall dissatisfied with the room service and cleanliness.