Groves

I went to Check-in at around 1:30PM. The very first thing the person at reception says is that he didn't get the booking. He then asked for ID and started checking his mail box on his phone. After he finds my booking, for some reason, he tried to convince me to upgrade by paying extra amount by showing me a room. After I said I already booked the highest shown room, he made me wait for close to 25 mins before allocating a room.Coming to the property quality, it is stellar and brand new. No other doubts about it. It was clean and well maintained. Some weird things:1. We will have to ask to give supply to Geyser by calling them. And then they'll turn on main switch to it from their end. And here comes the weird part: they'll turn it off on their own without asking. So if you need hot water multiple times a day, you will have to call every single time. 2. The AC won't run when there is power cut. This they never mentioned this anywhere. 3. They have a main shutter which they'll close at 11:00PM and open at 4:00AM. If you have to check out between this time, it won't be an easy task. 4. The hotel manager asked me multiple times the exact amount I paid. Upon telling him, he was so disappointed saying that "you've got a very nice deal". 5. The AC makes a lot of noise despite being brand new Voltas. Very distracting. I never find that noisy ones usually. I had a train at 3:00AM. Initially the hotel manager tried saying checkout time js 11:00PM. But I said, is that a joke because we book for 12:00PM check out. I was in fact leaving 10 hours early. So finally he gives his number and asks to call him. It was kind if him that he said he won't lock the door so that i can wake him up if he doesn't answer door bell of his room. So i woke him up and he opened shutter for me, thankfully. That I appreciate but we book hotels for that very reason. People might have early morning or late night flights/trains. Please consider changing this. To summarise, rooms were neat and clean, but they'll judge and treat accordingly. Did not feel welcome at all. Made me wait for check in for quite some time.

Clean rooms, supportive staffs. Only issue is with food. They do not have own restaurant and they get food from outside. So, if you book for complementary breakfast that doesn't worth the money. Also they do not provide any GST bill or proper bill for food. However many restaurants are available nearby areas. Overall stay experience was good.

Very Nice Hotel, On station road, Nice location. Hygienic Rooms, Manager and Staff behaviour is very good They asked for any feedback at the time check out. Good for Family, couple and Corporate stay

My check out time is 12.00 PM, but forcefully asked me to vacate the room at 9.00 AM.