Heartwood Farms Corbett

I recently had a truly terrible experience at this hotel in Jim Corbett. From the moment we arrived, it was clear that the staff here were not up to par. We were a group of five, consisting of one couple, one boy, and two girls. We had booked two separate rooms to ensure our comfort and privacy. However, upon arrival, they informed us that no rooms were available, and instead, they asked us to "adjust" in a small family room that we hadn't booked. This was not only inconvenient but also completely unjustifiable given that we had paid for two separate rooms.To make matters worse, the rooms were in terrible condition. They were dirty, and we even found a Scorpio in one of the rooms, which is a serious safety issue. The room locks weren't functioning correctly either, and we had an unsettling incident where a staff member entered our room without permission while we were not present. This made us feel incredibly unsafe, especially as a group of girls traveling together.The problems didn't end there; it took us a whopping three hours to check in due to the separate rooms issue. The food was also subpar, and the staff's attitude was appalling. They lacked basic customer service skills and made our stay at Jim Corbett a nightmare.

The place is decent, it has got enough space to spend quality time with family and friends. But, the service delivery and cleanliness have room for improvement. We booked three executive rooms by paying in advance but the hotel manager arranged two executive and one deluxe room for our stay. The Deluxe room had seepage and a stinking smell, and the hotel staff could not help pacify that. Food service is slow, it takes 1.5 hours to prepare a basic lunch, doesn't complement instant hunger pangs.

Worst experience. No one asked for any food in breakfast, lunch/ dinner, though we paid online for premium room including the food breakfast, lunch and dinner. We were calling them for food almost 4-5 times everytime. When we were doing checkout, they added anonymous bill for food what we didn’t even eat. Then we informed them again that we booked in advance for food as well and we did not eat what food bill they gave us.

had been a mesmorising exp in the pure rural belt of uk,expriencing rural ambience,local foods with the eloquence of polite behavior from the staff as well as owner,