HM Resort - Mysore

We checked in at exactly 12 PM. Upon receiving the room keys and entering, we found that neither room had been cleaned after the previous guests checked out. This was quite uncomfortable for us, so we promptly informed the reception. They provided us with keys to two other rooms, but even those were in the midst of cleaning when we arrived, causing us to wait for about 10 minutes. Once the rooms were cleaned, we were notified and able to enter. However, one of the restrooms in one of the rooms was still unclean, so we reported it, and they promptly gave us a key to another nearby room. The rooms are very spacious, and these rooms were equipped with a smart lock system. Unfortunately, in the latest room assigned to us, the smart lock was malfunctioning. We reported the issue immediately, and we were informed that a technician would rectify it within 30 minutes. However, no one arrived to resolve the issue. Consequently, we decided to spend some time at the swimming pool, which was well-maintained and enjoyable, especially for our kids. Later, we returned to the restaurant for lunch, as outside food, including from Swiggy and Zomato, was not permitted. We waited for 30 minutes for our food, which tasted okay. By evening, when we left the room and returned around 11 PM, the lock issue still hadn't been resolved, leaving our belongings at risk. The possibility of anyone entering the room and accessing our belongings was concerning, to say the least. Overall, this experience was extremely disappointing, and for safety reasons, I can only rate it one star. I urge the management to prioritize the safety and comfort of their guests and to address complaints promptly to ensure a better experience for all.

We couldn't get proper parking space in the property. Had to park one behind the other. Now it's difficult to get our car out. We waited for a long time to get the room around 1 hr. It smelled when we entered and there was literally nothing in the room, just a bed and some furniture without doors. There was only one towel for 2 people. No kettle or tea/coffee in the room. No note to tell us where to call for all these things. There were barely any toiletries. There's a TV but no set top box. The fan is too dirty to switch on. The room and toilet are dirty too. The bed and pillow covers look like they weren't cleaned. The funny thing is they asked us to move to a big room for 4 people when we had booked 2 separate rooms. Looks like they were trying to punish us for not listening to them. And the next day has arrived, we haven't received any of the amenities. I am not hoping to get good amenities or service here. If there was negative rating, would've given that. The worst experience ever.Everything

Rooms were spacious and clean. AC was working and hot water was available. so for basic expectations the so called resort is good enough for a day's stay. Apart from room service for food there is no other service. we have to ourselves pick our luggage, Specially request to get cups and tea bags if required. Attached Restaurant is available which has average taste so manageable. Only people taking orders could have been more aware of the menu and better at communicating. Buffet breakfast was a mixed experience with some items eatable and some not. There is a garden with a pool around where you can sit and chat with your family or friends or even have some drinks. Approach road was bad and i scraped my car couple of times.

Pros: Away from busy City hustles and a quiet place with surrounding paddy field and greenery. A compact resort but spacious Rooms. Elegantly designed Cafe on the third floor for snacks and Hookah Cons: Food needs complete revamping. There is complete dependency for food at the resort since it is located in a slightly remote area and you won't find any restaurants anywhere within 5 km range. The quality of food is pretty bad