Property Photos (29)
Room(16)
Outdoors(1)
Economy Room
2 Guests
1 Room
1,447
310 taxes & fees
roomper night
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Get ₹ 296 off. Flat 15% Instant Discount on using CBI rupay select debit cardWith an impressive 2.3 out of 5 rating from 6 reviews, it’s a favourite among travellers.
Here’s what guests have to say:
*17% found their stay excellent, praising the comfort and hospitality.
*33% felt it was average, mentioning room for improvement.
*50% had a below-expectations experience, highlighting specific concerns.
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2.3/5
6 Ratings
solo Traveller | 49 Reviews Written
Pooja Srivastava Replied in 9 days
Dear Saurabh Kumar, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologie ...more
group Traveller | 1 Reviews Written
Manager | Treebo Hotels Replied in 1 year
Dear Manjunath Hegde, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apolog ...more
Check-in Time: 1 PM Check-out Time: 11 AM
Primary Guest should be atleast 18 years of age.
Passport, Aadhar, Driving License and Govt. ID are accepted as ID proof(s)
Pets are not allowed
New Bairahana
DearI recently booked a stay at Itsy Hotels Royal Galaxy, Prayagraj ( Room No- 404) through Goibibo, expecting a decent experience. However, my stay was extremely disappointing due to the following issues:• No Parking Arrangement – No proper parking facility was available.• Non-Functional Lift – My room was on the third floor, and the lift was not working, causing significant inconvenience.• Unhygienic Conditions – The bedsheet and blanket cover were dirty and torn.• No Basic Amenities – The room did not have a telephone for service requests, nor was there even a glass provided for drinking water.• Old & Noisy Window AC – Though it provided cooling, it was in poor condition and created an unpleasant experience.• Room Locking System Confusing – The same key was used for both locking the room and turning on the lights. This made it inconvenient to lock the room from inside and use the lights at the same time.• Unresponsive Hotel Contact Number – The hotel-provided mobile number was never answered, making it difficult to reach staff for assistance.• Poor Breakfast Service – Only one paratha and one cup of tea were provided. Anything extra was chargeable, which is unacceptable.• No Hot Water Facility – The bathroom lacked a hot water supply, which made it uncomfortable.• Rude Staff Behavior – When asked how Treebo gave them branding, the staff rudely replied, "Go ask them yourself."• Uncomfortable Stay – The overall condition of the hotel was so poor that I couldn't even sleep properly. I ended up chatting online all night due to the discomfort.I had booked this hotel under the assumption that Treebo hotels maintain certain standards, but my experience was highly unsatisfactory. Given the poor hygiene, lack of basic amenities, and overall discomfort.I have attached photos as proof of these issues. Please take necessary action against this hotel and ensure such experiences do not happen to other guests.If a satisfactory resolution is not provided, I may have to escalate this issue further..Looking forward to your quick response and resolution.Best regards,Saurabh Kumar
No proper reception. ..No drinking water, breakfast was of not good quality. Water was not available for long time in the morning. Very very bad experience. No value for money I do not recommend.
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Distance From City Centre | 6.3 km |
Nearby Airport | Prayagraj Airport (IXD) |
Best Rated Hotel in Other Area of Prayagraj | Citylights Inn - Near Sangam |
Nearby Area | Bairhana |
Address | New Bairahana |
Check-out | 11 AM |
Check-in | 1 PM |
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