HOTEL KINGSMAN

I have visited it as a business traveler & booked 201 with breakfast. Check In was smooth & the hotelier gave me 3 options of room to choose from;Room 101 was on the first floor & it was a good room but Non AC. Room 204 was on the second floor. It had AC but it was a bit smaller (around 120 sq ft). Then, the room which I have booked for; Room 201 was a pretty spacious room with cozy bed but it didn't have wash basin which I have agreed to manage & checked in to 201.Sometimes later my 3 colleagues came & we had a meeting & left for the business visits. At night, I came back & ordered dinner. Food quality was good. After that I tried to watch TV but the TV screen show to contact with cable operator for TV channels & Jio Fiber Login for OTT apps. I switched off the TV & watch some OTT on my own mobile. After that I slept. Now, the coin flips on the next day. Next day, in the morning, I have tried to call the reception 3 times but no one attended the call. Then I have gone down & asked the only person that was there at that time about breakfast. He told me that their cook was on leave so they can only provide me tea for breakfast. I have told him that I paid for breakfast but he apologized & told me that he was sorry but as their cook was on leave, they can't provide me breakfast. I went up to the room & raised this concern. After that I have to proceed to check out as I have to leave for another location. At the time of check out, The person on the reception desk told me to pay for dinner. I asked for a discount as they hadn't provided me the breakfast which I paid for. He denied for discount & immediately told me that we will give you 2 piece of bread with tea but I was already late & there's no sense for 2 piece of bread in ₹200 (money I paid for breakfast) so I refused & paid for dinner amount & checked out. After sometimes when I was traveling to another location, I got a call from a person. He told me that I have not done it right as I have raised a complaint.I told him that I have paid for the breakfast that's why I have raised a complaint to them. After that he argued with me for a long time & end up the conversation with the note, "Jo ho gya use to badal nahi sakte par aapne achcha nahi kiya mail dalwakar".Means they did good that they did not provide me breakfast & charge for that but I didn't do well by complaining about it. Pathetic

the overall experience is average, and all due to the manager who is in night shift. he is in middle of 50s, and has the audacity to say the guest, dnt be a miser in ordering food, order costly things. then denied to give an invoice of food bill, even was behaving inappropriately. the food serving guy was very humble and polite.

i don't have the photos, but i can share my experience. 1. the tap water in the hotel was so hot that we couldn't even wash our faces. 2. air conditioning was also a basic facility mentioned on the page, but they don't turn it on. 3. the tv is also not working. overall, i want to say that i didn't get what i expected.

It was a good experience. The staffs were really cooperative as I had some issues with the room which I was provided,they easily changed my room also I had to extend my booking for a day,they even extended the stay on a same price I booked with goibibo. Overall it was a good experience.