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Hotel

Mayfair Spa Resort & Casino

lower samdur block, ranipool Gangtok India 737135
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2018, 18 Feb
atMayfair Spa Resort & Casino
74%Guest recommend this hotel
Amit VermaVery poor service quality. Very average quality of food. According to hotel size and infrastructure staff shortage. Room dining order waiting for 45 m..Read All Reviews
₹ 10089
    Sub Total1 room for 1 nightExcludes Taxes
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    14:00Check In
    12:00Check Out
    61Rooms
    • Conference Hall
    • 24 hour security
    • Activity Centre
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    4.7 / 527 Reviews
    74%Guests
    Recommend
    4.6Service Quality
    4.7Amenities
    4.7Food & Drinks
    4.7Location
    4.7Cleanliness
    4.6Value For Money
    Verified Guest 5 / 52018, 26 Jan

    Very poor service quality. Very average quality of food. According to hotel size and infrastructure staff shortage. Room dining order waiting for 45 minuets.

    Did you find this review helpful?Yes ()
    Mayfair Spa Resort CasinoManager replied in 2 days

    Dear Sir, Greetings from Mayfair spa resort & casino and thank you for sharing your feedback with us. At the outset, kindly accept my unconditional apologies for the shortfall in experience which you have clearly experienced. I would also like to reassure you that we have taken up this matter very seriously and put all the necessary corrective actions in place.Regarding food quality and service standard we will definitely take your suggestion to improve the standard. Kindly allow us another opportunity. We shall ensure that in the future, we can showcase you the true Mayfair experience which we are committed to provide. Kindly allow us another opportunity to host you and let me know in advance so that we can make special arrangements for your future stays.

    Verified Guest 5 / 52018, 22 Jan

    I thoroughly enjoyed stay at property with my family, calm place with excellent location and good hospitality. Nice place to visit. Done

    Did you find this review helpful?Yes ()
    Mayfair Spa Resort CasinoManager replied in a day

    Dear sir, Thank you for sparing your valuable time to share your feedback about Mayfair Spa resort & casino, We are delighted to know that we proved to be a beautiful end to your journey. Your compliment for the facilities about place,ambiance and hospitality is indeed much appreciated. I note with great satisfaction that you enjoyed your stay in our hotel . Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. At Mayfair Hotels, we are committed to exceeding our guests' expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits.

    Verified Guest 5 / 52017, 28 Dec

    Stay has been good so far. Hotel amenities and facilities are very good.

    Did you find this review helpful?Yes ()
    Mayfair Spa Resort CasinoManager replied in 6 days

    Dear sir, Thank you for sparing your valuable time to share your feedback about Mayfair Spa resort & casino, We are delighted to know that we proved to be a beautiful end to your journey. Your compliment for the facilities about buffet breakfast, ambiance ,hospitality and staff courteous and helpful is indeed much appreciated. I note with great satisfaction that you enjoyed your stay in our hotel .However, at the same time we have taken a note of your kind observation and suggestion regarding movement within in the hotel Based on your valued observation and suggestion, a corrective action has already been initiated. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. At Mayfair Hotels, we are committed to exceeding our guests' expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits.

    Verified Guest 5 / 52017, 23 Dec

    Amazing property Very good hospitality Just been fooled by the casino entry thing

    Did you find this review helpful?Yes ()
    Mayfair Spa Resort CasinoManager replied in 11 days

    Dear sir, Thank you for sparing your valuable time to share your feedback about Mayfair Spa resort & casino, We are delighted to know that we proved to be a beautiful end to your journey. Your compliment for the facilities about buffet breakfast, ambiance ,hospitality and staff courteous and helpful is indeed much appreciated. I note with great satisfaction that you enjoyed your stay in our hotel .However, at the same time we have taken a note of your kind observation and suggestion regarding movement within in the hotel Based on your valued observation and suggestion, a corrective action has already been initiated. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. At Mayfair Hotels, we are committed to exceeding our guests' expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits.

    Verified Guest 5 / 52017, 1 Dec

    Awesome Hotel, Paradise for Nature Lovers, Spacious Rooms, Awesome Food, Sooooo polite staff...

    Did you find this review helpful?Yes ()

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