Hotel Monarch Center Point near Dahanu Beach

This was my 3rd Vist at Monarch (Dahanu) and Stay was a Little Depressing than the last one. While Room allocated was Bigger than what we Booked (Thanks to the Management), had observed certain Concerns: 1) Television Channels were almost Nill. Remedy: Management gave us access to Wi-Fi via. Television through which we spent time watching YouTube. NetFlix option was unavailable. Also, searching Videos via. Youtube was a challenge as we had to Type everything via. TV Remote. 2) Room Window was Not getting Locked. Remedy: null. 3) Washroom Jet Spray was Faulty (Broken and Leaking). Remedy: null. 4) Housekeeping Did not Visit to provide Relevant Service. Had to Purchase Additional Water Bottles on the next day and use Same Towels as fresh one's were unavailable. Remedy: null. 5) Breakfast was available Only post 11:00 PM as Kitchen opens a late. Remedy: null. Positives: 1) Food was Excellent as always. 2) Travelling to the Hotel was least of our concern as it is located just 5 mins walking distance from Dahane Station (West). - Take the Left Side of Bridge if you are coming from Virar. 3) Privacy given is decent. Average due to aforesaid factors.

This is a decent hotel situated at the main circle. The rooms were neat and clean. The plus point was the bathtub. Akbar was very helpful. We did face a weird situation though. we woke up at 7:30am as we were told we would get breakfast by 8:30-9am. I went out of the room to tell them that we were ready for breakfast and then leave. There was no one in the hotel. No one at the reception or restaurant. The hotel main doors were locked so we could not even go out. We were just starting to get worried when Akbar came with breakfast. He explained due to covid they don't have enough staff, there are just 3-4 people handling everything now. Overall a good experience, just that we would have faced some issues if we would have wanted to check out early.

My 4th Visit here and This Time, It was an Extremely Delightful Stay. *Positives:* 1) Executive Room was As Expected i.e. Simply Awesome! 2) Staff was Fully Supportive and Enthusiastic as Always. 3) Despite Not opting for Breakfast reservation, it was provided Complimentary on Sunday before our Check-Out. 4) Cleanliness was Perfect. 5) Wi-Fi facility makes the stay even Better. *Negatives:* 1) TV Channels were Extremely Limited. This concern has been raised by decent number of Guests from the past few months. However, problem still persists. Peaceful, Comfortably and Astonishing Spot. Just 5 mins walking distance from Dahanu Railway Station (West) is what makes the travel time shorter.

Ahmed at the reception was horrible... After paying so much for the executive double room, we were provided with separate beds... At the time of booking, we were told of queen beds but ahmed abruptly said, yehi option hai available... Either take it or leave it... However after speaking to their old colleagues, they managed to change the bed... Horrible man at the counter!!!