Mookaanana Resort

Good:Location is excellent. Because of the issue with jeep booking, the resort engineer took us in the thar to the railway bridge. He was a very nice person and we enjoyed that part of the trip.Bad:Receptionist is totally unprofessional. It was clearly mentioned "Complimentary Meal Upgrade to Dinner is available." But when we asked the receptionist, she simply denied itI hope the resort sort out this kind of issues, where something is mentioned and resort denies the same at chekin. This kind of miscommunication or miss information or communication gap should not be there.We booked a jeep (Thar) for a visit to the railway bridge in the morning. The receptionist confirmed the booking and it was communicated to me that morning around 7 AM the vehicle will come to our room. But unfortunately, we waited till around 7:30 AM in the morning, and the jeep did not come. Tried calling reception (9), but no one was available in reception at 7:30 AM to pick up the call. Called 222/333, they had no clue about the booking. Finally, when I asked the Restaurant guy to call the manager, he somehow managed to get the red cooler Thar available in the resort. The resort engineer was driving the car and he took us to the spot.When I asked the receptionist during check out, she was less bothered about the incident and there was no sign of any regret in her face. Instead, she was just making different stories. Instead of being sorry she asked us, did you see a train if yes that should be fine. Why are you raising concern?Buffet price is too high as compared to the food quality and item. Rs 900 is not justified. We get a buffet in BBQ Nation at Rs 900. Restaurant staff are good and cooperative.The staff does not like to take ala-carta menu orders. They simply insisted on going for the buffet, even though we wanted some lit food for 1st day lunch. Dinner, we went for the buffet but the quality was not as per the price.No water and towel were provided in the room. After calling housekeeping they provided it. Housekeeping staff are good and cooperative.I keep travelling to different places, out of all, this is the place where I am totally disappointed with the service. I felt like I was being cheated.I am happy with the service of the ground staff except the reception staff. Reception is totally unprofessional. Also not at all happy with the management. Manager should be available in a big size resort like this one.

the check in n check out process was so pathetic.we had to wait for two hours to check in and there was no proper communication . mr santosh at the reception told that since we have checked in late we can check out late.but we were asked to check out early the next day and they told me santosh is not there and he has not communicated with any body...at dinner time they told they would give 20% discount since there was problem during check in.but tat also did not happen as the person during checkout didn't know nothing about this.felt like they don't talk to each other and do false promises to customers.we had to cancel our sightseeing programme as they told us to check out early.room service is also pathetic..the bathroom was smelling of clogged drain and Tv was not functioning properly.Ac was also not serviced. cooling was very bad.and v called them to come n have a look at AC...but they didn't come till we left.seriously the services is not worth the money they charge.food was good and ambiance was good.they take customers for granted.they don't have adequate staff n vehicles to manage full occupancydefinitely would not recommend anybody.not worth for the money..Mr Harsha who is in charge of sightseeing is very helpful and kind.there is no proper food or accomodation facility for drivers.such a huge property and such big restaurant .u can't treat drivers like providing them a small room or dormitory won't make you paupers.

The intercom was not working, there was no room service, there was no mobile network or wifi available at resort so we were completely cutoff, there were lizards in my room and the AC water outlet was leaking in the balcony (Mallige 55), the food quality was bad and very limited options were available. We had to keep following after the staff to get basic things like water bottles in room. Since intercom was not working we had to walk everytime to resort reception for any needs. This was a very bad experience and will never to go back there again or recommend anyone to visit this place. After paying around ...for 1 day (3 rooms) expected a nice stay but was utterly disappointed

Awesome stay at Mookaanana Resort. spread across around 60+ acres.. there is a lot to see inside this resort.. first the cottages are very spacious and has an upper deck so 2 seperate space for sleeping.. good view from balcony to sorrounding greenery. They have a heart shaped water body so big that you can do cayaking. food is very good and the hospitality is awesome... if you come to resort from Hassan , better plan to be there before night as road is having multiple curves and no street light. You can plan one day trips to many nature spots and view pointa and the resort arranges Jeep for this...