Nest By Craftels

I would rate my stay a zero due to the disappointing way it ended. I had given my anniversary cake to the staff to keep it in refrigerator purchased from the Mill Cafe in Palolem and i was informed that it was unfortunately spoiled by the staff accidentally. While the staff present were considerate and were ready to offer a cheesecake as compensation, the manager—who appeared to oversee operations—was extremely unprofessional and lacked basic courtesy. He completely dismissed the matter, avoiding any meaningful resolution. Instead of addressing the issue, he bombarded us with unnecessary questions, expecting us to recall every staff member’s name and kept telling our cheese cake is homemade you cannot carry , we do not have containers, i have to check with all staff blah blah , hell of drama he did by walking towards kitchens and nonsense. I sincerely hope he undergoes professional and ethics training to understand how to interact with guests who have spent a significant amount to stay at the property. This incident of his behavior as if we were begging for free cheesecake. And another point to note is, he himself doesn't trust his employees seems like, he was asking if his staff ate the cake off. I was like seriously? I wish owner looks into this matter and takes some action this fellow who looked like manager but behaved like a hopeless fellow.! But apart from the above mentioned pathetic incident, other staff were extremely good and helpful irrespective of carrying the luggages and helping with other concerns. Improvement is required respective to the privacy of the washrooms, after paying heck and littlr extra for staying close to beach side rooms but still have to climb steps for each meal which was little disappointing. Would not recommended this property if you are on vacation with kids or elders.

Price according bhot hi worthless hai lights ka problem hai food quality very bad location vise good but stay is not good

it was awesome. their team is really nice. allowed us early check in . upgraded to other cottage also

Stay was heavenly, had a very peaceful time . Staff was very welcoming . Had a great time there