Hotel O AURA RESIDENCY

The room was good and clean. The location of hotel was not known to public transport people, as hotel is inside in hide away area. The location and distance shown while booking was .6Km from Payyannur Railway station but distance is 2.5Km actually. The receptionist at night during check in was a dump, not answered to questions properly. Most unfortunate is not restaurant available in hotel or in nearby area. One of attraction was though the check out time mentioned was 1100Am, no charges levied for my check out at 1515hrs. Nothing so specific but restaurant restoration can be planned.

Poor Service.They didn't provide hot water for bath.As our child was in need of hot water for bath, we demanded it several times, they didn't even give a proper reply.No hot water given during the entire period of stay. They tried to make fun of us.The Attitude of the guy who was there at the reception was unbearable towards us. There may have several issues, but behaving properly is a basic thing expected from the hotel team. Big zero in customer service.

Dirty washroom. To remove stinking smell it was filled with suffocating deodorants. Room had a suffocating smell. They changed room when complained. But situation was more or less same. NO HOT WATER in taps. when demanded, they had to boil and give!!!!! Very difficult to locate and Google map will take you through wrong way for sure. Would never opt this property again.. EVER!!

As mentioned in the amenities, please check if it's provided to the guests. We had requested for hot water for bathing. Since we were supposed to check out early in the morning. The receptionist told us to wait for 10 minutes. We waited for 2 hours for hot water but it didn't come. There was frequent power failure also.