Hotel O Katpadi Vellore Formerly Leo's Home Stay

Dear Goibibo team,when I visited the property for check-in the hotel was closed and no staff were available and when called customer care with great difficulty the call got connected and the Leo's home stay incharge says us to wait for 10 minutes and we waited for more than 30minutes by getting the mosquito bites and sucking our blood me and my family has faced problem and to my surprise after 30 minutes also the staff of Leo's home stay did not turn back and the hotel is in the worst location and I would recommend other also not visit the property as the roads are innbad condition and also for any emergency if you require tea, coffee , medicine, paste there are no shops around and you have travel to the main road which is about 1km from the location and even the auto / cab are not available in the residence area.after waiting more than half an hour I was pissed off and had to leave the place without check in and to my fate I had requested the auto driver to wait as I wanted to go to the function and he agreed and waited or else I would have lost in the forest carrying luggage and family to the main road which is approx 1km.I had called your customer care manager and explained him the whole story the customer care person kept me on hold and said he will talk with Leo's home stay and confirm me back after keeping me on hold for about 8 minutes the customer care executive said me to wait for more 5 minutes and said the person will come and do the check in I had no time and my return train was at 11.30pm and also need to attend the important function I left the place without check and requested customer care executive to refund the amount for which he straight away denied and said refund is not possible now you people being in my place think what will you do i said customer care executive to pass on the call to the senior management team I will speak with them and request for the refund for which your customer care executive said me even senior or top management team has got no rights to refund the amount.yesterday I have sent a mail from my mail id to your senior and I am yet to get back reply from them.I want the refund at any cost as I have taken lot of pain to travel to that hotel and also for finding a different hotel which the place is unknown to me and keeping family and going round about vellore in search of hotel and paying additional charges of auto as per his demand as we are not from the same place and we are unknown with their local language.you should delist this hotel from your web site where they don't even follow basics and I did not get any call from the Goibibo team / OYO team nor hotel team on my confirmation of check in I have wasted my time and gone through mental torture carrying family and faced lot of difficulty.I wanted a complete refund or else I will file a case in consumer forum and drag you people to court.regardsNitesh M.S

Did not check in, very bad experience , staff was very rude , asking to leave footware outside in car parking , owner said this place is only for patients and they will get infected . Owner stated you can leave if ur not intrested or can registred compline aginst him for his rude behaviour.

Had a perfect stay at Leo's Home Stay. Everything was fine expect the location. U couldn't find this property unless you've own vehicle with GPS. There is no proper roads to reach this property. Property is very good but the location is damn.

Rooms are neat and clean. but property is interior no public transport. Average, few things want to get not provided in prior. complementary breakfast not worth for money with 2 idly and coffee only.