Palette Palghar Irayos Resort Lifestyle Retreat

Horrible hidden charges experience With other paid positive reviews this one may look like one customer had a bad experience, but trying to post this so that other sensible people will get saved from such experience.While checking in they will not tell you what are the meal charges. After asking receptionist she told us that it will be 600 per person (whether it will be for lunch/dinner/high-tea or for everything was not been told and it is nowhere mentioned also). No where they have mentioned timings for meals. I had a booking with "Complimentary breakfast available". At a time of checkout we got to know that we have been charged :600 for lunch (where only 1 chicken gravy (single nonveg item which was very much watery and with very average other veg options)300 for High tea where they offer vegetable sandwiches and kachori600 for dinner where we did not even got the chicken or nonveg gravy which I guess was there because they charged me for nonveg meal400 for breakfast which was included in my booking which they denied by saying it is available not included. When I shared images of my booking and told them to check with booking partner, they were like it's your job. They don't understand that it is next to impossible for us to get in touch with booking partner when there is no cellular network available.Below mentioning other bothering issues with the property (Not even talking about mould on walls or furniture, uncleaned pool) : So it started with the check in where receptionist were asking us to checkin to the room without keys and was trying to convince me to leave room like that there won't be issue with this. After insisting her she managed key from somewhere and then we realised all other rooms were having proper locks.No intercom in the room, which makes you walk for 5 mins to reach to reception and request for anything. And where most of the time receptionist is not available.Then in toilet rain water was dripping from roof just on the cumboard and it was making it very difficult to sit on it for couple of minutes. After requesting multiple time no one even visited to the room till evening to understand what's the issue is.

Great!! Everything was simply amazing - right from we entered, we were greeted with a really flavourful welcome drink and beautiful smiling staff. Ms. Shubhangi ensured a smooth check-in and quickly allotted us comfortable rooms. The rooms were awesome. With their rustic, village-like feel while ensuring all necessary amenities, it feels like a comfortable stay in the lap of nature. The food at the resort was really awesome. I'd suggest you take their meal package, as the food had lots of variety and was lip-smacking tasty. The entire property needs a special mention too. It was just beautiful, felt like walk-in the nature. Amidst trees and greens, sounds of birds, it was just perfect. The game room is decent as well, glass flooring and all necessary equipments. Of course, they may plan to upgrade a few of it. The staff too needs a special mention. The entire staff ensured that we had a really comfortable and memorable stay. Service is a main part of any staycation experience, and these guys were on top of it. I'd like to specially mention Ms. Shubhangi and Mr. Kallu Yadav, they both ensured that they were available anytime we needed, and would send necessary item or help whenever asked. All the above, helped us to have an amazing and we'd definitely recommend it to family and friends.

We booked and got very cheap tariff rate but oyo was not ready to give us rooms on that rate They made us wait for almost 45 mins. We had confirmed our booking still after going there we had to wait and fight for rooms. Later we finally got the room. The property is very nice, the rooms, washrooms, amenities, food and service was good.

The room space was so organised and included a comfy bed with clean bedsheets and blankets, while the room itself was clean and tidy.so super staff services `