HOTEL PATIALA Dhanbad

The hotel is descent (as a Tier 3 town based) option. Rooms are large and clean. Washrooms are clean, but lacks few features (like: in one room the flush doesn't works well and in the other the drainage has issues). Staff is cooperative, but not that trained. There is floor wise seperate Wifi and gives good speed. The bedsheet is clean, but the blanket is not clean. I have complaint many times to give a fresh blanket, but my experience has not been good. Each room has a portable fridge. The staff doesn't cooperate much. The owner is a senior citizen sardar uncle. He is very nice in nature. And so is his son. The both are very humble, polite and friendly. However, the experience with their staff is not that good. Staffs never cooperate. One night I reached there at 10:30 and asked the room service about sending the menu for dinner. They replied saying that no food is available and the kitchen is closed. Half an hour later I went downstairs to complain that suddenly the power was cut. It was anyway just change of circuit from power backup to regular electricity. But what I noticed is that they whole bunch of hotel staffs were having dinner in the restaurant situated next to the reception. I didn't tell them anything and that night had slept empty stomach. Even if the food was limited to the hotel staff's headcount, they could have made something for me. This shows that they lack basic traits common in hospitality sector like empathy and host's etiquette. I had to checkout early in the morning. Went downstairs and knocked the door of hotel staff (they stay in a room situated right behind the hotel reception). A staff came out, took the keys from me when I told him that I'm checkouting and went back inside. The hotel's main entrance has a steel shutter which was closed then. Nobody was there to help in opening it. I had to anyways open it on my own and exit from the hotel. Since, I travel very often, so facing such experience was a definite exception for me. But I don't want to blame the hotel owners. As said earlier also, both the sardar uncle and his son are very nice. They have already made the best arrangements for a small town. But it's the hotel staff who need to learn behaving well with the guests. For the efforts and sincerity of the hotel owners, I am goving my rating as 3/5. Otherwise only based on staffs behaviour, it would have been nowhere more than 1 star.

The hotel Rooms are clean. The house keeping and reception responds to queries. Bathroom is very huge. It so big that you might get a feeling that it's a king's washroom. The food tasted good (from the point of view of a Tier 3 town). Services are at par with any other descent 3 star hotel. Their services. Hygiene is very important for me. The rooms were neat and clean. TV, mini-fridge and spacious rooms made it feel good.

I think not to clean room daily. Wash room also not clean,used soap and colgate rapar spread in toilet. Gyser not found so no warm water available. room was too dirty smelling. No generator back up. Only one thing Food is very good.