Regal Hotel

Too much Price for the average room and horrible service...We booked a garden view villa with AC with lunch dinner and breakfast. Wastage of Money.. cost too high for the service provided. .. Room service terrible... receptionist rude n irresponsible.. Limited time in the average sized crowded swimming pool ... Food was good during lunch and below average during dinner dont know about breakfast as by the time we reached there (10.20) breakfast got over... Staff dont care enough to even give a reminder call... they got the money in advance who cares if guests ate or not.. I was denied evening tea and morning tea by room service... Got morning tea at Rs 80 after begging the receptionist.. BTW Food is pure VEG so definitely not worth 400Rs they charge for each meal. Plus they gave a small detol soap and two small clinic plus shampoo packet ... Above everything the sofa was broken.... horrible experience as i booked a costly room. Might be better experience if people book a small room Coz my experience with Villa was definitely not worth the price Very Bad !!!! The receptionist was so rude that it turned down mood everytime we asked for anything like better soap or shampoo... who takes bath with such basic shampoo. Other staffs were good. Pool was so crowded that we barely could enjoy in the time they allowed us to be in the pool. It was nice to walk arround the garden area. But most of the time we were pissed due to horrible food service in room which were getting denied by the receptionist. If we wanted to dress up and eat on in crowded place like buffet why would we pay so much for food inside hotel. Even at my hostel i never remained empty stomach coz i was 15 minutes late to the cafeteria.

Location of the hotel is great. 10 minute walk from matheran railway station.Property is huge. Many types of rooms. Good size and amenities. Food is devine. Evrything they make is super super delicious. Only veg. Options. For lunch they have unlimited gujrati thali. And for dinner they have buffet which is mixed cuisines ... chole bature, bhakri and sabzi, khichdi kadhi, soup, chat items, sweet etc.We were there for 2 days. And everytime menu was different.Evem breakfast buffest is awesome. Spread is limited. But, food is very tasty and of good quality.On the negative side, there isn't much. Just that they had some leakage issue in swimming pool and it was under repair. We booked the hotel mainly because of swimming pool.But, hotel manager is a great guy. And he offered free upgrade to us. We could enjoy bigger size room. Also we got good discount on food bill.All the staff is very nice and helpful. They are always ready to help you for anything.Overall, I loved everything about hotel regal. We will plan a second matheran trip soon. 😊😊😊

The hotel's location is great - just off the main market street yet away from the hustle and bustle. It is nice and quiet inside. We stayed in Regal Cottage. The room was spacious with one double bed and two single beds. While we loved the rustic feel of the place, we felt that the rooms, playground equipment etc. could use some maintenance and upgrades. The service was excellent. They provide complimentary room service for morning/afternoon tea/coffee. Breakfast was good with a variety of items. The best part was Gujarati Thali at lunch every day - we enjoyed that very much. For dinner, they had different types of food (punjabi, chaat, pav bhaji etc.) every night. Every evening they had some live entertainment - Juggler, magician, puppet show etc. Children enjoyed these. Overall a very nice for family vacations.

Greetings to All my Viewer Quick review about this hotel 1. Staff is very helpful and were available all the time when required. 2. When i entered into the room, it was dirty and stinking but thanks to the receptionist who immediately changed my room. 3. Rooms are spacious and looks great. 4. Fans were making noise all the time. 5. Monkey can anytime enter in your room if you leave it open but that is not mistake of hotel management as there is no control of human on Animals.