Rester Select Chakan, Pune

Good Hotel with excellent service This will be a long review as many incidents interconnected but hope you will get my prospective with the same. You may also feel i am doing paid promotion but believe me I am glad with hotel services specially with Mr Vishal (GM operation) and Head Chef Mr. Sanjay First of all this hotel is situated on Chakan highway opposite Reliance petrol pump lane. The hotel have big parking place, its own restaurant and 35 rooms with all good amenities you may expect with such basic tariff plan. We were group of 18 person family travelling to Bhimashankar from Mumbai via lonavala. I checked this hotel on Goibibo for our short night stay to further proceed early morning. As there was no reviews available due to newly owned property (previously other owner) I tried to find hotel number and check with staff regarding my requirement and quality of hotel. Mr. Ravindra & Ms Kajal from Hotel gave me all details and assurance of good stay at hotel. As I was getting good deal at goibibo site i booked 8 room with MAP plan. We were late to reach hotel at 9.45 pm due to long weekend rush. meanwhile i was in contact with Ravinder for our stay and dinner option. He assured me to come comfortable and hotel will take care of other things. To my surprise, I got call from Hotel GM operation Mr Vishal on our food choices and type of person with us as senior citizens and kids and he assured for good food for all. As we reached hotel all the check in formalities done within 5 minute and given respective keys. Mr Vishal personally meet with me and inform that hot food is under process of preparation and will be served in next 10 minutes. It is rare of such warm and personal attention at highway hotel. Dinner buffet was limited in number of items but was tasty and fresh enough to increase your appetite and relish it. Mr. Sanjay (chef) was personally looking after for all requirements for specific need. The rooms were very clean and at par with any standard. New linen and bath towels with high quality shampoo, moisture and body wash was available. Complementary water bottles were in the rooms. As we were in plan to leave at 5.00 early in morning we request for early bad tea at 4.30 which was accepted and delivered which was again a suprise for me. Hotel serve us bad tea at 4.30 and again at 5.10 after we ready to leave. We thank and leave the hotel with pleasent experience. Hope you find your required answers in above review para. Now other part of day start which is worth reading and give you actual India अथिति देवो भव scenario followed by hotel staff. As we left hotel, out Traveller break down after 1.5 km on highway with heavy rain. We manage to get it side and try to check the issue. Driver inform some issues with Gear wire which need replacement. We put all efforts to check for any mechanic but due to Sunday and early morning no one available. Nearby people inform the same will be available only after 10.00..we also tried to get another traveller to go Bhimashankar and return back but no vehicle was available. Finally at 6.30 am we decided to stay till Traveller repair. To this uncertainty, I called Mr Vishal at Hotel and ask for help as we had ladies and kids with us and it may take 4-5 hrs on road. I checked with Mr Vishal if we can use the same rooms which we left some time before as if we have not checked out. Mr. Vishal took no time to confirm me Yes. I must say this is service beyond profession. We reached hotel with some auto and Mr Vishal was there and handed over keys to us for further use. We request for B/f, which he assured will be ready at earliest. He also check with us choice of items. At 8.30 we got B/f which was again very tasty and satisfactory after such disappointment of our schedule. We stayed in hotel upto 12.00 and took buffet lunch also to further proceed our journey. Again want to thank Mr Vishal and Mr Sanjay for their hospitality and customer satisfaction attitude. Superb..very polite and humble staff.. outstanding services

Here you go with the experience that we had staying at this place for 2 days: 1. I entered the property and the entire staff was cleaning the outside area, I asked where should I park my vehicle? To which I received Ignorance and nobody really cared 2. I did the check-in formalities and I was simply given keys to my room which was on the second floor. The reception guy simply handed over the key to me without guiding the way to the room or providing me with an escort. He wasn't trained enough to understand that we had a long and tiring journey, we had luggage and would need help.3. The room was fantastic in size however was not with a good aroma, and the bathroom looked dirty, especially the pot.4. The AC did not have a remote and I called the reception guy thrice to ask for it. I was again ignored and a remote was not provided. The reception guy asked me to adjust by getting up from the bed and manually switching ON/OFF the AC as they did not have a remote for my room AC.5. 2 hours after the check-in, there was a frequent power cut as well, learning that the reception guy is not helpful with the AC remote, I raised a complaint to the Goibibo customer care and got the room changed. Thank god I called the Goibibo team because the Rester Select team is not interested to work in the Hospitality industry. The room was changed and I got the remote however I had to sweat for 2 days as there were frequent power cuts.6. We asked for lunch and lunch was not available. The kitchen was closed at 3 PM in the afternoon, we had to drive to a nearby restaurant to have food.7. In the evening, I ordered a plate of Onion bhajiya and 2 tea. The house keeping person served me a plate of bhajiya with no sauce or chutney and got only one cup of tea. I called him and he was not aware that he missed adding chutney or sauce and was not sure how many tea did we order. Basically, the entire staff is mentally lost and is not interested in work. They need a strict leader and robust process who gets them to work.8. The bathroom had a bathtub which was practically useless as the water drain stopper was broken so you cannot enjoy it as a bathtub. Secondly, it wasn't clean enough I have more points but no more time to keep writing negatives. Nothing was positive except the room size! Bad decision to stay here. The place has an excellent scope to grow, just the management team needs hospitality training.

This is the worst stay i have experience in my life. staff is so unprofessional, service was too poor, in morning around 7:30 was trying to connect restaurant no one is picking up the call and even in the reception also and then after few minutes i went down to check so a guy is sitting in lobby he said kitchen staff will come at 11 AM. At the end i will summarize thiz is completely waste of money, time and mood.

worst hotel as hotel is cheap and waiting for loot I have checked in and asked the reception regarding payment that I will do the payment at the time of check out ,for the time being you can take 1k ,he denied and said no first we need the payment then only you can get check in . reputed hotels are not asking for the money . thanks for asking the feed back . regards rohit pathak