SAFFRON VALLEY HOTELS AND RESORTS

3 Night Stay Experience. Rating Out Of 5. 1. Room - 4.8 2. Cleanliness - 5.0 3. Restaurant - 3.5 4- Comfort - 3.5 5. Service - 2 6. Amenities - 4 Resort is really nice and well maintained. Rooms are clean and view ( garden view i.e back side) from hotel room is also good. Swimming pool and garden area is also well maintained. But only issue or suggestion is to improve room service. Nothing is served on time in room. Hotel and reception staff don't have hospitality gesture and smile in their face. After 12 pm also people are making noise in garden area in-spite of telling several times and calling several times no response came from management. Also, restaurant is hygiene but the taste or quality is not as per high price. Too many restrictions are there for swimming pool. As a guest it's a suggestion for management is to improve service in room and restaurant.

from the morning of my checkin date , i received several calls from the hotel asking me to adjust in a lower standard room. they refused to provide me triple bed for 3 adults booking i made. they provided me only an extra matress to accomodate the third person, also that too provided at the night after asking for several times. i had 10% off on f&b in my booking slip but hotel management refused it. the experience isn't up to the mark.

Not happy with the room allotment. Our room with balcony facilities was given to another resident who is traveling with 2 pets. truely unprofessional attitudes. Big thumbs up for food quality /quantity / atmosphere

The amenities were decent, service was excellent, food was very tasty except for chicken pakora which wasn't good. The breakfast buffet had a very good variety of food. comfort and staff behaviour was welcoming.