Hotel

Hotel Sartaj

hotel sartaj, gandhi chowk mussorie, near library chowk. Mussoorie India 248179
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2017, 23 Aug
atHotel Sartaj
33%Guest recommend this hotel
Ayush Tripathithe hotel was very below from the main road you have to walk on steep slope thats very painful...and the worst scenario is that the lock of the door w..Read All Reviews
₹ 2000
Rooms:
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Sub Total1 room for 1 nightExcludes Taxes
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11:00Check In
10:00Check Out
11Rooms
  • ceiling fan

Location

1.7 / 59 Reviews
33%Guests
Recommend
1.8Service Quality
1.7Amenities
1.7Food & Drinks
1.9Location
1.7Cleanliness
1.7Value For Money
Verified Guest 1 / 52017, 8 Jul

the hotel was very below from the main road you have to walk on steep slope thats very painful...and the worst scenario is that the lock of the door was broken and the roof was leaking when it rains o

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Verified Guest 1 / 52017, 7 Jul

room's door lock was broken..not safe at all..water was dropping from the ceiling. and there was only a wall fan in the room not even a ceiling fan.........

Did you find this review helpful?Yes ()Viewed 94 times
Hotel SartajManager replied in an hour

The information for hotel given by this customer is totally wrong and misleading. He along with his two friends checked in on 3rd July. During their stay at hotel many times they were asked if they have any issues please let us know. At that time they were quiet happy with the stay. They even extended the stay by another one more day by them self by booking same room on 4th July also. At no time any issue was raised during there stay at hotel. This is absolutely wrong to believe this type of customers. At the time of leaving hotel they were asked and they were quiet happy and didn't say anything. Question of breaking of door lock does not arise at all. During their stay it rained heavily and heavy gush of winds were also there, in this situation some water might have sipped below the door, however there is no leakage from ceiling as reported in mail

Verified Guest 2 / 52017, 23 Jun
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Hotel SartajManager replied in 17 minutes

Checked out with customer after review was recd on email, as per tel con Customer was fully satisfied with his stay at hotel. There was no issue during his stay at hotel.

Verified Guest 4 / 52017, 11 Jun
Did you find this review helpful?Yes ()Viewed 78 times
Verified Guest 1 / 52017, 3 Jun

not a good hotel for couple and its on down of the hill poor experience.

Did you find this review helpful?Yes ()Viewed 94 times

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