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Hotel

Hotel Sartaj

hotel sartaj, gandhi chowk mussorie, near library chowk. Mussoorie India 248179
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2018, 22 Feb
atHotel Sartaj
55%Guest recommend this hotel
Pradip SadhukhanLocation is not that good.You have to go down a steep slope to reach the hotel which is difficult to climb up.But the service quality is good...Read All Reviews
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
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    11:00Check In
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    11Rooms
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    Location

    2.6 / 520 Reviews
    55%Guests
    Recommend
    2.7Service Quality
    2.4Amenities
    3.0Food & Drinks
    2.7Location
    3.8Cleanliness
    2.8Value For Money
    Verified Guest 3 / 52018, 25 Jan

    Location is not that good.You have to go down a steep slope to reach the hotel which is difficult to climb up.But the service quality is good.

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    Hotel SartajManager replied in 20 minutes

    Agreed that customer will need to climb up for reaching road level, however we always try that our customers get good service and they get value for money.

    Verified Guest 1 / 52018, 16 Jan

    Idiot staff and don't expect anything from them. Don't know how to speak with guests. Called police and taught them good lesson.

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    Hotel SartajManager replied in 14 hours

    This particular customer arrived hotel at midnight and most of the time they stayed in hotel they were not in their senses. This customer was most ill mannered that we have encountered in recent times and as citizen I am wondering where INDIA is going ahead. Most of the times they were drunk and were fighting and shouting in middle of night for which they were reminded many times, but it was of no use. Customer is most important for any hotel, however that does not mean that they will start behaving in bad manners with hotel staff, after all hotel staff also deserve some respect and dignity from customers. To cut short I can say very well that the way in which this customer was behaving together with his other partners they should feel lucky that they were allowed to stay at hotel.

    Verified Guest 3 / 52018, 9 Jan
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    Verified Guest 5 / 52017, 17 Dec
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    Verified Guest 1 / 52017, 29 Nov
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