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Hotel

Sneh Deep Guest House

B-33,Sethi Colony,Pustakalaya Marg,Near Transport Nagar, Jaipur Jaipur India 302004
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2018, 22 May
atSneh Deep Guest House
89%Guest recommend this hotel
₹ 2000
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    11:00Check Out
    7Rooms
    • Golf Course (within 2 miles)
    • Cycling
    • Outdoor Parking - Secured
    • Books/Magazines
    • wi fi
    • Dining Hall
    • Sun Deck
    • Fitness centre (nearby)
    • Shoeshine
    • Hiking/biking trails
    • Front Desk
    • Rooftop Access
    • Ironing Service
    • Intercom
    • Laundry Service Available
    • Breakfast Service
    • Extra Bed (On Request)
    • Packed Lunches
    • Camel Ride
    • Parking (Complimentary)
    • Bike on Rent
    • Photocopying
    • Nature Walk
    • Telephone/fax machine
    • Daily Housekeeping
    • Ticket Service
    • Cooking classes
    • Dance classes
    • AC/Heater
    • Parking Facilities Available
    • Free WiFi Internet(Lobby)
    • Veranda
    • Television
    • Terrace
    • Reception
    • Free Internet Access
    • Barbecue Grill
    • Locker Facility
    • Power Backup
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    Location

    3.9 / 519 Reviews
    89%Guests
    Recommend
    4.0Service Quality
    4.0Amenities
    3.7Food & Drinks
    4.1Location
    3.7Cleanliness
    4.0Value For Money
    Verified Guest 4 / 52018, 5 May
    Did you find this review helpful?Yes ()
    Verified Guest 1 / 52018, 30 Mar

    The owner is a very stubborn person. bad room quality. serves cold food in the name of home rules.. they don't know how to respect their guests. No service quality. better to stay in dharamshala rathe

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    Did you find this review helpful?Yes ()
    Sneh Deep Guest HouseManager replied in 18 days

    Dear Rashmi ji Thanks for your review. We expected it from you and now it is important to respond to issues which you have mentioned without a valid reason personally in words which are full of hatred. A triple room was booked by Mrs. Shruti Tiwari from 29th March to 31st March with two of you and 2 children. You came at 2 PM on 29th March and our house staff Raju took you to your room and asked if the room is ok or if you wish to get something cleaned ? On getting ok signal he handed over room to you with white sheets and pillow covers, 3 towels,soaps and came down to Manager and the other house staff who is 24 hrs there. In our home stay we have a list of house rules for smooth functioning of operations like cleaning time,laundry service,food service time and the main gate closing time. I did not meet you on first or the second day also since the system is well defined and clean rooms are handed over to guests and our staff only enter the room when asked to clean it and we do not have room service. On second day our staff asked you about cleaning the room but you refused to hand over key at 11 am while leaving the guest house to the house keeping man. In evening when the house keeping time was over we were asked to clear food utensils which you took inside the room which is objectionable since we serve food in a dining area so that the rooms do not start smelling of food. Some people cant sleep in such rooms so we have this policy but still we did not say anything regarding this but sent the cook to remove utensils and to clean room and dustbin as per your instruction. Then comes the main reason **  offending me personally while we do not know each other except I met you once at 8.50 pm when I had a personal visitor at home in my visitors room where he pointed out to me to go and check that some lady is throwing fits and shouting very badly. I came out of my home and found you shouting and saying that we will not eat this food and will not pay for it which was ordered from home kitchen. Seeing you furious I asked my cook to remove the food and let you be happy. Issue did not finish here you misbehaved with him so badly as it used to be in feudal era then I had to walk up in dining area to say that please do not bother we will remove it and will not charge you. Issue should have been over but no out of you two ladies the one lady called Rashmi started shouting at me and came very close to me to push me so much so that ... . Reacting to it you asked me "Do you know my qualification ? I said no but I am your father's age then your answer was that you can correct even your father. Our cook was asked to serve food in between 8.30 to 8.40 pm because you had children along with you. Quite a few different dishes were ordered. He called you at 8.35 pm to tell you that food was ready and should he serve it to you? You said yes and he placed the freshly cooked warm food on the dining table. You did not turn up till 8.50 pm and you made so much fuss over the food served before you arrived. I am confused whether being punctual is a mistake or coming late is a mistake ? Our staff was told to serve food on time because children were hungry and the cook could do it successfully.This all happened in presence of Mr. and Mrs. Dogra who politely intervened and asked me "Can this food be re-warmed? I immediately said yes this is the best solution if the lady agrees. Mrs.Shruti agreed to it knowing that this is the most amicable settlement anytime better then going to eat outside and leaving the ordered home cooked food. There are sites where the host also can rate the guest like Air BnB but you are lucky that this OTA does not have else you know what would have been your rating... Showing your disagreement to eat you left the warm food there on dining table ./..which we checked on our CCTV camera and matched its timing which reveals something .... This is our side of story to this very impolite..............

    Verified Guest 3 / 52018, 21 Mar
    Did you find this review helpful?Yes ()
    Verified Guest 5 / 52018, 27 Feb
    Did you find this review helpful?Yes ()
    Verified Guest 5 / 52017, 9 Sep
    Did you find this review helpful?Yes ()Viewed 64 times

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