Hotel The Florence

it's fairly newly started hotel... and i would have given it all the stars for its location... lovely river side location with a nice open terrace bar & restaurant... nicely made rooms & nice big bathrooms.... but but but ... the service is super super slow & dheela, you have to call several times to get single service requests fulfilled... further, the hotel is located right adjacent to the area's hydropower-dam alarm system & right at 5am in the morning you'll be woken up by the blaring alarm sounds ... which may keep blaring into your ears every half an hour for the next two hours!! .... n worst of all... the hotel gives no early morning services until it is 9-9.30 am, to the extent you will not find a single person at the reception to even handover water to you for your room! so you are irritated & jerked out of your bed at 5am with no service of tea coffee or even water supply until 9! And yes, they have no in-room tea-coffee kettle arrangement either! So if you choose this hotel, it's great if u need to start early the next day, but make sure don't book with complementary breakfast (they have none such buffet arrangements & it's all ala carte the order will be delivered after one hour minimum)

View of River from Balcony was awesome Room was also good but services were average. On 23.05.2024, after coming back from sight seeing, we stunned that Lift was out of order, It was said that it will be attended by Technician on next day, I & wife both are Sr.Citizens & we have to use stairs to reach our room at second floor. however in evening, after insisting & have some discussion it was started in few minutes. It seems they deliberately stopped the services of lift. In next day we ordered morning Tea at about 7am it was told that it will be served within few minutes, but nobody turned up. We reminded two times but Tea will not be served. At the time of checkout at 8.30am, Receptionist requested us to wait for some more time & to have tea.

I rate it 2 star.1. Positive.(a). Location.(b). River View2. Negative(a). Cleanliness(b). Hotelier Staff (non courteous view no idea about attending guests)- i won't name the person but that person person entered to my room without knocking/ ringing door bell and when i asked him the reason, he replied hum aisa he aty hai. (c). Size of room(d). Linen qualityplease choose wisely your stay for this price as it is overpriced.

excellent accomodation,very friendly staff and having a restaurant with muticusion delicious dishes... located at road ahead and having a beautiful river views