The Golden Palm Hotel and Spa Delhi

The hotel rating was completely misleading, not sure why it is 4/3 star even and why people have rated it even. The accomodation is not suitable for families with kids and ladies. The hotel was having dim lights at night, inside and outside both. There was no staff for luggage assistance. The allocated floor was having strong pungent smell of alcohol, damp flooring, broken lift area walls, torn foam covered walls, soggy and moulded ceilings, non working door locks, poorly working air conditioning, mosquitoes, irregular and scanty water supply in bathrooms, water spillage out of bathroom, electricity outage, noisy bed, least toiletries and coffee tea supply. More to add to our horrible experience, there were lots of absurd and persistent noises around the room, even after complaining to reception, twice. We have never had such a horrible experience and will never recommend this hotel to anyone at all.

Our experience at Hotel Golden Palm was not good. During our checkout, the hotel staff falsely accused us of consuming in-room refreshments (specifically soft drinks), even though we had not touched any of them. We had booked a cab in advance, and it was waiting for us at the time of checkout. Despite this, the staff chose that exact moment to make the false accusation, causing unnecessary delay and stress just as we were about to leave. I would strongly recommend that future guests take clear photos of all room fittings and refreshments at the time of check-in and before checkout. This way, you’ll have proof in case any false charges are made. Unfortunately, it seems the hotel staff may try to exploit guests during checkout if there is no evidence to counter their claims.

It was a pathetic experience with The Golden Palm Hotel. I will never recommend this hotel to any of my friends and relatives.Why I am writing this because the hotel staff was not supportive. I booked and when I reached the hotel they told me to wait in the lobby. I was tired I needed to freshen up and they told me their room is not ready even though they are asking to pay extra for using another room. It was very disgusting that they are making the most of it. After that when I enter the room. Room was not good as they shown in the picture. Bathroom is also not good as i expected. Toilet flush is not working I’ll attach the video below this mail. There is no hairdryer available in the room but they said it will be available in the amenities.

The property looked just like the pictures and seemed promising at first glance. However, my stay was not entirely pleasant due to a few maintenance issues. The air conditioning wasn’t working properly, which made the stay uncomfortable, especially during warmer hours. Additionally, the toilet flush wasn’t functioning, and several electric switches were broken, which was quite inconvenient. While the property has potential, better upkeep and prompt maintenance are definitely needed to improve the guest experience.