THE HOTEL PHOENIX

it was a worst a experience. upon reaching the hotel we were provided with a room where the smell was really bad and then the fan was making a lot of sound upon observing further, we found out that the fan does not have a regulator to control the speed. when we spoke to the person available (nandu) and informed about the issues and said we are with our 10 year old kid and the bed provided is very small. he rudely replied that how much space do you need to sleep. later another manager came in and he was little polite but provided an option to upgrade and charged up 1200 for a different room. this room was also very dirty and the bath tub was also very dirty with lots of visible marks and hair. there were lizards and a lot of used water bottles and dirt under the bed. really bad experience and i feel i wasted my money.

Good hotel in Vijay nagar. But Hotel management is very cheap. They don't know anything about hospitality. Hotel management (who working reception) deserve belt treatment for their service. They will provide you a cheap water bottle in 3x price. You can't take a water bottle of your choice from outside. If you want to drink water you have to buy from hotel ( cheapest bottle at 3x cost). You can't take outside food of your choice, you have to etc what they provide you at high cost. They will operate and turn off your room ac anytime from Reception. If you meed room service you have to call them multiple time and request them " Seth ji please ek baar ye bhijwa dijiye". In the age of 27 year i have never seen before a hotel management like this.

Hotel is good in terms of room size, ambience, cleanliness, comfort. is totally good for budget travellers who do not want to spend in 5 stars hotel but also do not wish to stay in shady place. But this hotel lacks when it comes to service, had to call reception 10 times for one thing, breakfast was average in taste, drilling noise whole day, took no initiative to do anything about noise, AC switch was at reception so had to call them every time i wished to turn on the AC, hotel staff team lacks co-ordination amongst themselves, every time i had to explain whole thing to them.

I think this is a new hotel and Rooms are really Good. But the management of the hotel is very bad. People who working in hotel has Zero knowledge about hotel industry. Very uneducated and unprofessional staff. Requesting to Owner of the hotel to look into this with immediate effort. These uneducated staff will destroy the image of your Hotel