Hotel The Royal Residency

The hotel is fine. We had 2 rooms for 2 nights. I had an issue with their billing. Goibibo.com through which I made the hotel booking made a computer error for one of the rooms (I paid for 2 people, but voucher showed 1 due to an error in their computer). After discussions with hotel staff, they agreed to take Rs. 900 extra, but would not give a receipt stating that this was for the extra room charge. Instead, they gave me a bill without any name and it stated that this was for food expenses. Without a proof that I paid extra for the room, I could not dispute with Goibibo. So, the hotel is not truthful in billing. They asked extra Rs. 900 for the extra person, but would not give me a bill stating that. The staff who checked me out was impolite perhaps due to lack of training. You can be dishonest, do hanky panky stuff, but being impolite to paying guests will not take the hotel (nor you as a human being) anywhere. I want the hotel to refund me the Rs. 900 OR give me a bill stating my name and clearly that it was for a second person. I don't see why this is an unreasonable request.

I usually don't have time to post reviews but the service of this hotel compelled me to do so. I booked a suite room. Room was very spacious and worth the money. But , main reason for giving two star was due to breakfast service. There was no buffet breakfast and they took around 45 minutes to serve Breakfast in the restaurant and even after that forgot to serve tea and omelette. When I inquired the waiter served omlette which was cold and left by other customer. And then he refused to admit his mistake. After that when I asked for tea, the waiter served coldest tea I have ever tasted. When I asked for freshly made tea, he said that it will take time and without any apology for serving cold tea. It was like that the staff was trying to frustrate the customer so that their work is reduced. I left without tea and omelette although I paid for a breakfast included suite room. No Hospitality in this hotel.

Absolutely the most professional and best hotel at Bodhgaya. It was a no fretter experience for me and my wife for a 3 night stay. Having stayed at many hotels in India, I can undoubtedly say this is among the best within this price range. Food and Hospitality were just up to the mark. No complaints. Keep up the good work. All the best. Caring and sensible behavior of the staff. Couldn't ask for more. Food quality and quantity both were good. Would visit again.

Everything was good. However there was no hot water in toilet. This is the minimum requirements for good hotel these days. Staff was well mannered and very helpful. Overall the experience was good.