The Sunway Manor

This is our 7th stay Hotel is good and cleanliness food quality top notch which is very high positive for the hotel and the housekeeping and F&B staff’s were great Negative is front office team even duty manager having understanding problem they are not ready to help the guest Mr.Arun has to be trained even how to interact with the guest he doesn’t have courtesy towards to the guest on second day of our stay we have told that cot is having a problem kindly shift the room no apologies or inconvenience from him directly he has mentioned we don’t have room available we have separate cot in housekeeping i have never seen in any hotel housekeeping has separate cot Second they have shifted to the room no 321 were there is no basic amenities placed in the room and Arun not even bothered to check the room he has send Housekeeping for room shifting. Next day morning we have called and told we have planned to block a table for a lunch for four can we checkout after having lunch straight a way Mr.Arun stated that we have group arrival you can with your luggage and have your lunch in restaurant this is the way we have treated we are not going to lunch outside correct we don’t have that basic patience we asked for late checkout since we have planned to have lunch there with our family Members Second day night we have called eight times to the IRD and Front office to order a food in the night no one picked up the call due to that we have ordered food from KFC later in security they have mentioned outside food is not allowed ( if any doubts kindly check the call records) do you want your guest need to sleep empty stomach Arun is not even capable for front office associate or may be the hotel is not taking serious about the guest may be hotel manager is not interested in business . When the hotel has quality food and impeccable rooms and restaurants if you have people like Arun you can’t except people like us to come and stay.

we had a wonderful experience in this hotel. Hospitality was very good, staff was accommodating all the requests without any constraints, nice place to stay, many options for breakfast, neatly maintained pool to relax. hotel is little away from the beach but conveniently situated within the reach to visit all the places around easily within 5 - 10 mins. Staff was very kind to guide us through all the important places around Pondi, also, provided appropriate information about when and how to reach the places to avoid congestion and cover many places around - that was very helpful for people visiting Pondi for the first time. keep up the good work.

Good - Room was more than spacious - Beautiful interiors of the room - Easy to locate from the road - Buffet Breakfast Needs to be improved - Multicuisine restaurant: It's too dark and not at all inviting The rooms and the buffet breakfast was something which we enjoyed the most in our stay. The multicuisine restaurant Gardenia should be uplifted to match the interiors of the rooms and hotel.

It was great experience at the Hotel.. First time in Pondicherry and the stay was worth it.. Hotel has good rooms, nice staff, great pool... It is on the main road.. Yes, only one point I don't like, the distance from the Beach.. I enjoyed their breakfast and dinner, it was good.. For the price I paid, It was worth...