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Viceroy Hotel

17, Gandhi Road Darjeeling India 734101
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Hotelier Photos56 Photos
  • Facade
  • VICEROY HOTEL-int_1_jpg, Darjeeling
  • Lobby
  • Lobby
  • Room
Travellers Photos9+ Photos
  • Room
  • Bathroom
  • Entrance
  • Outside View
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2018, 18 Jun
atViceroy Hotel
80%Guest recommend this hotel
Vishal GuptaEverything was upto the mark. They provided a good hospitality. The service was pretty nice. Overall there is nothing that could rate this property do..Read All Reviews
₹ 6994
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check Out
    • Lift / Elevator
    • wi fi
    • Safe
    • Toiletries
    • Sun Deck
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    3.9 / 525 Reviews
    4.2Service Quality
    3.5Food & Drinks
    3.9Value For Money
    Verified Guest 1 / 52018, 7 Mar

    Very bad and poor service

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    4 / 52018, 22 Feb

    provision of lift from ground floor for senior citizens

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    Verified Guest 5 / 52017, 20 Jun
    Did you find this review helpful?Yes ()Viewed 92 times
    1 / 52017, 14 Apr

    I booked 2 rooms at the hotel for ...14th April .... I reached the hotel one night prior and intimated the front office to give me nice rooms as I'm here to celebrate my mom's bday. I paid .. in full

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    Verified Guest 1 / 52017, 23 Mar

    I m not at all satisfy with viceroy rooms they are charging high near about *** their room according to .... There matters is so hard na and bed size is so small ki 2 adults and 1 child 2 year boy eve

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    Did you find this review helpful?Yes ()Viewed 994 times
    Viceroy HotelManager replied in an hour

    Dear Team, Very warm greetings from Viceroy, Darjeeling !!! Firstly they are booked on an Executive room and we had allocated room 307 & 308 which is on the 3rd floor having the mountain view. Later on room no.308 had some issues and we changed and upgraded the room to the premium category namely #305 as this was the only vacant on that particular floor. Also please be noted that room 307 is a highly demanded room and very much liked by all our guest who have stayed in this room. Later on the second room 307 also wanted the room to be changed to the higher category. We showed them our Attic Premium rooms and told them that the free upgardation is not possible as we have already upgraded 1 room on complimentary basis. Since they were not willing to pay any extra charges I myself went up to the guest and showed them room no.301 which is slightly bigger than 307 and after their liking it we shifted the guest to the new room.301. This was all done at around 18:00 hours. Now we have upgraded the room the Attic Premium at 19:30 hours after receiving the confirmation from GOIBIBO. Trust the above is in order. Kind regards Shahnawaz Ali Manager..

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