HOTEL VIKAS PALACE

Worst hotel ever. Would not even stay here for free. Staff has no sense of hospitality, rooms and property is in a poor and dilapidated condition with zero maintenance from management. They showed me 3 other rooms but all rooms were worse than the other having some problem such as fan regulator not working, bathroom commode broken, dirty buckets, linen, pillow covers, tables and bedsheets, torn couches were visible in common area. Manager is a rude and uneducated type of person who will give you angry looks if you share your problems with him. My room was unhygienic and leftover of food of previous guest was found. To add to it there were insects roaming around in the room. Whole night I could feel insects crawling on me while sleeping in the dirty linen and stained pillow. This combined with the constant traffic noise made it the worst night of my life. I only chose this hotel because it was close to the area of my work otherwise would have never stayed here.

room cleanliness was horrible. no dusting is done. micro dust all over room and table. no proper response from house kerping staff. treatment of guest was very much below par. no responsibility on the part of staff. bed sheets and towels never provided properly and had to cajole them a lot of times to do so. bathroom sanitaryware maintenance horrible. staff were sleeping and never responded to physical wake up call while checking out early morning by 5.10 am. no botheration about guests who had informed the previous day that check out will be early morning to catch the train. very poor show by the staff. restaurant alone was decent and that staff alone had proper manners. otherwise lodging experience very very bad.

Room has no WiFi, room size is okay, very dirty and disgusting wardrobe. A lot of mosquitoes, dirty wash basin, limited time hot water. There was a power cut for more than an hour during my stay. Most horrible blanket. Only good thing about the hotel is the elevator.

No Hot Water is available for bath though we are senior citizen. Even the room service is not good. I was ordered the room attendant to collect Bislery bottle from grondfloor as we stayed on R.No.412. No water is provided for drinking by hotel authorities.