VITS Select Grand Inn, Ratnagiri

My recent hotel stay was generally pleasant, and I believe it's worth recommending. While there were many positive aspects to my experience, I do have a suggestion for improvement. Specifically, I'd like to address the issue of providing extra beds in the rooms. On the occasions when guests request an additional bed, I noticed that the hotel simply places a mattress and a bedsheet on the floor. While I understand the intention behind this, it may not be the most comfortable option. My suggestion is for the hotel to consider investing in foldable cots or similar portable solutions. These cots could be temporarily placed in the room, and the mattress could then be set atop them. The advantage of this approach is twofold. First, it would significantly improve the comfort level for guests who require an extra bed. Sleeping on a cot with a mattress is generally more comfortable than sleeping on the floor. Second, it would make better use of the spacious rooms available in the hotel. By introducing foldable cots, the hotel can provide a more comfortable experience for guests while also maintaining the flexibility to accommodate different room configurations. I believe this small change could enhance the overall guest experience and elevate the hotel's reputation. Thank you for considering this suggestion as you continue to improve your services.

Horrible experience! Thats the room we were offered and to add to it, there was no water in the washroom. They shifted to another room but the water kept running out. We complaint 3-4 times in a day’s time. We ordered tea which smelt of fish. Cant even imagine how tea can smell of fish. The person who came to give us the tea, rang the bell and literally opened the door to come in. Thankfully we had the other locks on. When questioned about it he wasnt even sorry. He just said “i rang the bell and then entered to give tea”. The “free” breakfast is disappointing. There are 3 options for breakfast out of which you have to choose one. There is no buffet. If you want more you have to pay extra. The staff was helpful and courteous. Its the management that is irresponsible. They knew there was work going on in their hotel, they shouldnt have given out rooms for today or should have warned ha while we were checking in. We could have booked a room in another hotel. Very very poor services. I wouldnt recommend this hotel. Please book some other place so that you can have a smooth stay.

at arrival we didn't get help with luggage. post check-in we received a damp & soiled room, on request the same was changed/upgraded. the geyser was not working for freshly allocated room hence the upgrade was understood. on multiple requests we didn't get ro water & price of one bottle of water was charged 32/-. location of the hotel is close to all tourist places in proximity of ratnagiri town.

hotel experience is not upto mark, they haven't provided the required thing when you get into your room. you have to ask for everything. we asked them to clean our room, for that purpose we gave them our key, still they didn't even care to go to the room and clean it. very bad service.