Ayatana, Coorg The Western Ghats

I have rated 5 star to location as it's gorgeous and a private natural waterfall makes it an amazing resort to spend time. The reason why I rated 1 star to service, food and rooms which brings down the overall rating to 1 star is:1. Price: pays here on average, it's not worth it. It's not 5 star level and let's admit it. (Except the location of property). Bedsheets, comforter, towels are in horrible condition (Like a homestay and no where close to 5 star). I checked out 4 hours before my time2. Service - Their telephones don't work, mobile network isn't available. In case of emergency, there is no way to reach the reception. They provided whatsapp number but internet didn't work in room and from resturant. Even if wifi works, they won't answer. My wife had a severe stomach ache and it's quite hard to locate the reception from where you live in the night.3. Moving around within property: they have limited buggys available and fewer staff. It takes 30min for buggy to arrive after requesting. Reaching front desk to call buggy in itself is a nightmare. Once you get connected, waiting for another 30min is more frustrating. Thanks to the kind housekeeping staff who makes phone calls to help. Housekeeping is the only service that's best. Buggy drivers also drive very rashly due to pressurized timelines. They might accidentally kill someone walking.4. Food: there are cockroaches roaming around the kitchen. I even showed that to the Chef and he asked them to remove it. My wife had terrible stomach ache after that food there. It's low quality food and no hygiene. It's not a 5 star buffet at all. Food tasted ordinary and nothing great about it. If not for the property location, nobody would ever go for anything else here. It's all hyped up.5. Activities: there is low standard kids play area. There is nothing else that happens apart from plantation walk which nobody takes. Thanks to the natural waterfall which keeps you busy.6. There are many other issues which I can keep going. The linen and towels are stinky and substandard quality - it looks brown. I'm ok with the service I would not recommend this place. The reason is because you can visit waterfall outside which is public as well. You don't need to pay for just seeing a waterfall. There are better 5 star property available near by in Alur

I have rated 5 star rated to location as gorgeous and a private natural waterfall is very amazing lot of time you have seen to spend time with swimming pool , and restaurant location is waterfall opposite so u can enjoy food and enjoying waterfall.but food is low quality and not tasty for lunch & dinner is bad but breakfast is good .and live couner chef's making starter is nice .Other services like waiters, housekeeping and buggy driver is excellent work .we are only enjoy nature calm stay with spend time . I have already shared photo and review

Landscaping and maintainance of the resort and rooms is poor. Rooms have unfinished furnitures and interiors. The resort is not that beautiful as it looks in their photos. Overall Service was good but lack maintenance in many areas. Swimming pool good but no temperature controlled. Approach road is very bad to the resort

It was a resort,where the WiFi was not available & mobile connectivity was very poor.even the location was also very hard to find as it was very far away from the city.It was neat & clean and food was also good.It could have been value for money if the connectivity issue would not have.Otherwise it was a good trip.