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International Flight Booking Terms

  • The total price displayed includes all applicable government taxes. Excludes all applicable airport taxes or other charges payable at the airport.
  • You are required to pay the entire amount prior to the confirmation of your booking.
  • Name entered in traveler's details should be exactly as per the passport. Name changes after booking are not allowed.
  • There will be no refund for 'no-shows' or any partially unused flights.
  • Meals, frequent flyer miles and special service are on request basis only and are subject to airlines terms and conditions and confirmation.
  • For any information regarding your Frequent Flyer miles or promotion/ tie-ups, please contact the airline directly.
  • Kindly ensure that you have the relevant visa, transit visa (if applicable), immigration clearance and travel with a passport, with a validity of at least 6 months as on date of travel.
  • To avail infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes onward and return journeys. If the infant is 24 months or above on the return journey, you will be required to make a separate booking using a child fare
  • Infants must be accompanied by an adult at least 18 years of age.
  • Goibibo is not responsible for any schedule change by the airline after issuance of the ticket, but will inform you of the same if informed by the airlines. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
  • Goibibo will charge transaction fees for availing the Goibibo Services. Goibibo reserves the right to alter any and all kinds of transaction fees from time to time, without notice. You shall be liable to pay all applicable charges, fees, duties and taxes for availing the Goibibo Services.
  • Minimum 2 passengers will be required in the PNR after cancellation in case booked under family fare.
  • Goibibo charges a non-refundable convenience charge of Rs.399/- for oneway flights and Rs.499/- for roundtrip flights additionally on per passenger basis.
  • Goibibo reserves the right to cancel any booking made by any travel agent using promotional offers for business purpose without any prior notice. The promotional offers are strickly meant for bookings booked for personal travel only.
Check-in:
  • The passenger is required to check-in at least 3 hours prior departure for International flights, else will be considered as a no show.
  • As per the airline rules, the standard check-in time begins 3 hours before departure.
  • Infants must have valid proof-of-age documents showing that the infant is under two years old.
  • You need to carry appropriates travels permissions (Valid Passport, Visa, Immigration clearance etc.) done before departure. Goibibo is not responsible for any issues related to documents (invalid or inappropriate travel documents).
Amendments:
  • Goibibo can assist you with amendments to most bookings. In some cases, though, you'll need to contact the airline directly
  • Every booking made on Goibibo is subject to amendment charges charged by the airline, which may vary by flight and booking class.
  • If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the original fare, difference in the amount will not be refunded. The rebooking charges as applicable will be collected.
  • In addition to the airline's amendment charges, Goibibo charges an amendment service fee of Rs 649 per passenger per sector.
  • We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made.
  • Depending on the airline's policy, some booked fares may not be amended.
  • All amendments should be done at least 48 hrs (2 days) prior to departure date. Certain airlines do not allow any changes or cancellation within 48 hrs and treat the booking as a No Show.
  • Air Arabia bookings cannot be rescheduled or changed with us. For rescheduling or changing the ticket, please contact airline directly and it is subject to airline's terms and conditions.
Cancellation Policy:
  • Every booking made on Goibibo is subject to cancellation charges charged by the airline, which may vary by flight and booking class.
  • Some booked fares may be non-refundable per the specific airline's policy. There will no refund in such cases.
  • On top of the airline's cancellation charges, Goibibo charges a service fee of Rs 649 per passenger per sector.
  • Online cancellations: Cancellations can be made online by Customer Support page. Step by step details for online cancellations are available here
  • Offline cancellations: We also accept cancellation requests through phone.
  • All cancellations should be done at least 48 hrs (2 days) prior to departure date. Certain airlines do not allow any changes or cancellation within 48 hrs and treat the booking as a "No Show".
  • For e-tickets, if your cancellation request is made less than 48 hours prior to departure, you'll need to contact our customer support team: 1860 258 5858 (local call from any phone).
  • If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. Goibibo will not be able to process the refund for the same and will not take any responsibility for the same.
  • To cancel the tickets offline, call the customer care numbers 09213025552 / 1860 258 5858 between 9 AM to 9 PM, 7 days a week.
  • Air Arabia bookings cannot be cancelled with us. For cancellation, please contact airline directly and it is subject to airline's terms and conditions.
Refunds:
  • It is mandatory to contact Company for all refunds, as the airline will not be able to refund your tickets booked at www.goibibo.com.
  • Processing times for cancellation and refund requests vary and shall be done within 5 to 7 days.
  • Refund for partially utilized tickets (for eg:- only one sector flown & other sector cancelled) may take minimum of 25 to 30 working days up to 6 months depending on the Airline.
Partial Payment Terms and Condition :
  • Incase of partial payment mode, the remaining amount should reflect in our account as on due date suggested to you while booking the tickets.
  • Partial Payment Bookings are confirmed and ticket details would be mailed to you once your payment is received and realized in full. In the event of non-receipt of the balance payment within stipulated time, the reservation will be auto-cancelled and the guarantee amount paid will be forfeited
  • Until the payment is realized in full, should there be an increase in airfare or taxes, the same will be intimated and charged to you.
  • Until the payment is realized in full, the booking is subject to cancellation by the airline or Goibibo.com without prior notice.
  • If the payment is not approved on given credit card number(s), you will be notified as soon as possible. In such a scenario you need to speak to the credit card company, or provide alternate credit card number, or change mode of payment as applicable.
On Hold Terms and Condition :
  • The ticket will be issued only if the balance payment is realized by goibibo within the stipulated time subject to following terms and conditions.
  • Until the payment is realized in full, should there be an increase in airfare or taxes, the same will be intimated and charged to you.
  • Until the payment is realized in full, the booking is subject to cancellation by the airline or Goibibo without prior notice.
  • If the payment is not approved on given credit card number(s), you will be notified as soon as possible. In such a scenario you need to speak to the credit card company, or provide alternate credit card number, or change mode of payment as applicable.
  • Under all conditions, we should realize your payment within the stipulated time in order for the issuance of the ticket at same fare.
  • In case of delay of payment realization because of any third party and should there be an increase in airfare or taxes, the same will be intimated and charged to you.
  • No Promo Code usage will be allowed in booking tickets through Hold Functionality. In case of any use of Promo Code with hold ticket functionality, the ticket will be cancelled and the amount forfeited.
  • In case of unavailability of the ticket by our partner airlines, we will refund your paid amount without any deductions.
  • This service is subject to the airline’s terms and conditions.
  • All the bookings made through this service is subject to Goibibo terms and conditions and the airline terms and conditions.
  • The airline terms and conditions can change without any notice. For the latest terms and conditions, please check with directly with the airline.
  • In case of cancellation and rescheduling, the initial amount paid for holding the ticket is non-refundable.
Insurance :
  • Insurance is a third party product and is subject to terms and conditions of the third party service provider. Goibibo in no way be held liable to any deficiencies of service and/or in any dispute between the customer and the third party service provider.
  • For any service related issues and/or any disputes regarding insurance needs to be settled directly with the third party service provider.
  • In case of rescheduling of the ticket, Goibibo cancels the insurance and refund the insurance amount back to customer through the same mode of payment as used while booking the tickets on goibibo.
  • In case of cancellation of the ticket, Goibibo cancels the insurance and refund the insurance amount back to customer through the same mode of payment as used while booking the tickets on goibibo.
  • In case of rescheduling of the ticket, Goibibo, in any case whatsoever, will never issue the new updated insurance policy to the customer. The policy gets cancelled automatically and the refund is initiated by goibibo back to the customer in such cases.
  • Covermore Travel Insurance: If Covermore Travel Insurance has been accidentally added as part of a goibibo booking, and customer wishes to cancel the insurance, goibibo will cancel the insurance free of charge if request is made atleast 48 hours prior to date of journey.
  • Insurance is only valid for trips emerging from Indian Airport and destination is within India or outside India. Any trip emerging from outside India, insurance is not applicable
  • Insurance is only applicable for Indian Nationals between age 0 to 70
  • Domestic insurance cancellation charge of Rs. 45 is applicable.
In addition to above terms and conditions, please check the terms and conditions of the respective airline booked by you. The terms and conditions of the respective airline booked by you applies to you.


Note: Goibibo.com is a facilitation platform providing easy and convenient access to reservations. Due to the volatile nature of the aviation industry, airlines delay and default in refund of tickets. Goibibo.com shall be in a position to process customer refunds against flight tickets only if the same have been refunded by the respective Airline. In the event an airlines discontinues its operations, Goibibo.com will not be accountable for any customer refunds wherein the same have not been refunded by the Airlines. Goibibo doesn't allow Ex-India booking on its platform and reserves the right to cancellation without prior notice in case of any such booking made on its platform in any way. In the event of cancellation by Goibibo, Goibibo will refund the booking amount to the consumer after deducting the airline charges and goibibo fees applicable.
 
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