1. FLIGHT TICKETS

TERMS OF THE AIRLINES

  • The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
  • ibibo merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
  • Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to ibibo. As a facilitator ibibo has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.
  • Different tickets on the same airline may carry different restrictions or include different services and price.
  • The baggage allowance on given fare is as per the terms decided by the airline, and ibibo has no role to play in the same. Some of the fares shown in the booking flow are “hand baggage fares” which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.

CODE SHARE

  • Some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.
  • If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
  • ibibo will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to ibibo in the first place.

PRICING

  • The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, ibibo reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.
  • 1.3.2. To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.

TRAVEL DOCUMENTS

  • It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, ibibo shall in no way be held liable.
  • User understands that the information (if any) provided by ibibo regarding the travel documents is only advisory in nature and can’t be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.

CHECK-IN TERMS

  • User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.
  • User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.

USE OF FLIGHT SEGMENTS

  • In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario ibibo has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.

CHANGES TO EXISTING BOOKING

  • Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by ibibo.
  • The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.

REFUND

  • Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to ibibo receiving the same from the airlines. However, the convenience fee paid to ibibo paid at the time of booking is a non-refundable fee.
  • All cancellations made directly with the airline need to be intimated to ibibo, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the ibibo service fee which is independent of the convenience fee as mentioned above.
  • The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, ibibo will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, ibibo will credit the money to the same debit card.
  • In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

2. CHARTER

TERMS OF THE CHARTER COMPANY

  • Charter facility means and include booking or hiring of an entire jet/aircraft/helicopter as available with the Charter Company.
  • The Charter facility booked through the Website is subject to the terms & conditions of the concerned Charter Company, including but not limited to cancellation and refund policies. The same will be communicated to the User at the time of booking and also through the booking confirmation voucher.
  • The User acknowledges that ibibo merely acts as a facilitator to enable the User to book a Charter. The contract of service is always between the User and the concerned Charter Company.
  • The booking will be governed by terms decided by the Charter Company and the Charter Company reserves the right to cancel or reschedule the charter booked on account of events like bad weather conditions, lockdown, operational requirements or if there is any unforeseen technical/mechanical problem. An alternate charter is subject to availability and is the sole prerogative of the Charter Company of which ibibo has no control. Any difference in the fare will be payable basis the fare existing at time of rescheduling the charter flight.

FACILITIES ON BOARD

  • Carry –on luggage /Baggage allowance, boarding & lodging facilities, number of passenger , food etc. are as per the terms of the charter Company and ibibo has no role to play in the same. ibibo may facilitate the communication on the requests of the User to the Charter Company, however, fulfilment of those requests are entirely the prerogative of the Charter Company

CHANGES IN EXISTING BOOKING

  • Any changes to an existing booking will be subject to the charges levied by the Charter Company. The User shall be obligated to pay applicable charges in the event of any alternation or modification to existing booking.

TRAVEL DOCUMENT

  • User understands that the Charter Company requires passenger names, nationality, passport number, date of issue and date of expiry, medical reports etc. well in advance to obtain necessary security clearances and to undertake the travel .User also understands that inability to travel on account of not carrying valid travel documents or refusal to board shall be solely attributable to the User and ibibo shall in no way be held liable for the same.

REFUND

  • Refunds will be processed as per the Charter fare rules and cancellation policy. Such refunds shall be subject to ibibo receiving the same from the Charter Company. However, the convenience fee paid to ibibo paid at the time of booking is a non-refundable fee
  • The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, ibibo will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, ibibo will credit the money to the same debit card.

3. HOTELS

ROLE OF ibibo AND LIMITATION OF LIABILITY OF ibibo

  • ibibo acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.
  • All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to ibibo. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. ibibo will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL

  • The hotel booking voucher which ibibo issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can ibibo be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of ibibo in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of ibibo (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.
  • Hotels reserves the sole right of admission and ibibo has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. ibibo will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of ibibo. No refund would be applicable in case the hotel denies check-in under such circumstances.

RESPONSIBILITIES OF THE USER

  • The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. ibibo would not, in any way, intervene in the same.
  • The primary guest must be at least 18 years old to be able to check into the hotel.
  • The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.
  • Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

ADDITIONAL CHARGES BY THE HOTEL

  • The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
  • 2.4.2. Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. ibibo will have no control over waiving the same.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

  • Booking of a hotel can either be “Prepaid”, or “Pay at hotel” as per the options made available by a hotel on the Website of ibibo.
  • In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by ibibo.
  • At the hotel’s or ibibo’s sole discretion on case to case basis, the User may also be provided with an option to make a part payment to ibibo at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide ibibo with correct credit or debit card details. ibibo may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
  • Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
  • Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by ibibo and solely at the behest of the Hotel.
  • In “Pay at hotel” model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide ibibo with correct credit or debit card details. ibibo may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

  • The Website may contain links to third party websites. ibibo does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and ibibo shall assume no liability for the same.
  • ibibo is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.
  • ibibo does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.
  • The linked sites are not under the control of ibibo and hence ibibo is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. ibibo is providing these links to the Users only as a convenience.

4. BUS

ROLE OF ibibo

  • ibibo only provides a technology platform that connects intending travelers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User. ibibo also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
  • The bus ticket booking voucher which ibibo issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.
  • The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and ibibo has no control over such information provided by the bus operator.

LIMITATION OF LIABILITY OF ibibo

In its role as a technology platform to facilitate transactions between the bus operators and the Users, ibibo shall not be responsible for the operations of the bus operator including, but not limited to the following:

  • Timely departure or arrival of the bus;
  • The conduct of bus operator's employees, representatives or agents;
  • The condition of the bus, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator;
  • Cancellation of the trip due to any reasons;
  • Loss or damage of the baggage of the customer;
  • The bus operator changing a customer's seat for any reason whatsoever;
  • Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to ibibo or the User;
  • Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.

RESPONSIBILITIES OF THE USERS

  • Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.
  • At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
  • Users are required to reach the boarding place atleast 30 minutes before the scheduled departure time.
  • All tickets issued shall be non-transferable
  • User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.

CANCELLATION OF TICKET

  • Cancellation of tickets can be done either through the User’s login in the ibibo’s website or mobile application, or by calling on the customer care number;
  • Any cancellation is subject to such cancellation charges as mentioned on the ticket.

5. CABS

DEFINITIONS

  • “Cab” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers.
  • “Cab Operator” means all the cab operators providing their vehicles alongwith their drivers;

TYPES OF CAB BOOKINGS FACILITATED BY ibibo

  • Outstation Cab: This enables User(s) to book vehicles operated by cab operators having All India Tourist Permit (AITP) vehicles and operating between two separate cities. On the basis of the demand/requirement of the User, ibibo as a facilitator connects the User with the concerned cab operator.
  • Car Rental (intracity and intercity): This enables User to book vehicles operated by cab operators having AITP license on hire/rental basis. This service shall be provided for both intercity and intracity on exclusive basis by booking the entire Vehicle of the cab/taxi operators.
  • Airport Drop: This shall exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops

ROLE OF ibibo AND LIMITATION OF LIABILITY

  • ibibo does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to User, it has tied up with many Cab Operators.
  • ibibo acts only acts a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator and the User.
  • It is the sole responsibility of the Cab Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the travel booked. ibibo gives no warranty or assurance in regard to requisite licenses, approvals, insurance and permits which the Cab Operator is supposed to obtain from appropriate authorities.
  • ibibo shall not be responsible in any manner whatsoever for any claims with respect to the trip including without limitation, claims pertaining to timeliness, safety, continuity, uninterrupted travel, quality, conditions of vehicle or driving skill, the Cab not departing or reaching on time, behavior of the cab driver, interiors of the Cab, cancellation of the trip by the Cab Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged, the Cab Operator providing a different type of Cab to the User, the User waiting at the wrong boarding point, the User being dropped to nearest location by the driver of the Cab due to any unavoidable circumstances, or any act or omission of Cab Operator causing accident, loss of life to the User.
  • ibibo will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Cab Operator.
  • In case of break down or accident of Cab where Cab Operator has been unable to make alternative arrangement, ibibo shall provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Cab Operator.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

  • Booking of a Cab can either be “Prepaid”, or “Part Payment” as per the options made available by the Cab operator on the Website of ibibo.
  • In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the base fare, applicable taxes, service fees as may be charged on behalf of the Cab operator, and any additional booking fee or convenience fee charged by ibibo.
  • In “Part Payment” model, the User is required to pay a specific percentage of the total booking amount at the time of making the booking and balance payment shall be made directly to the driver at the time of check-in.
  • Any booking is subject to applicable cancellation policy set out on the booking page or as communicated to the User(s).
  • In case of Car Rental and Outstation Cab bookings, the booking amount paid does not include toll charges, interstate taxes, passenger taxes or any other applicable levies and the same shall be borne by the User.
  • Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver.
  • The estimate cost provided at the time of booking is not to be construed as the final pricing for your trip unless specifically indicated. The final amount for your trip will be calculated based on actual usage (number of Kilometers and hours). Distance and time are calculated from garage to garage and not from the pick-up of the User for both within city and outside city trips.
  • The travel allowance wherever applicable has to be paid directly to the driver.

RESPONSIBILITIES OF THE USERS

  • The User must carry a valid photo-id proof during the trip and present the same to the Cab Operator or driver of the Cab before boarding the Cab. In the event of a mismatch in the identity of the User or traveler, the Cab Operator or the driver of the Cab may, at their discretion, deny boarding to such User.
  • Cab Operator is obligated to commence the trip as soon as the User boards the Cab. User shall report to ibibo in case the driver denies to commence the trip for any reason whatsoever.
  • User shall board the Cab on or within such time as informed at the time of booking or provided in the booking voucher. In case the User fails to board the cab within the given timeline, Cab Operator will have the liberty to cancel the booking without informing the User.
  • User will not have any right, title or interest in the Cab provided for the given trip.
  • Once a Trip is booked by User, changes in departure time, boarding or dropping points are not permitted.
  • Any failure by User to board the Vehicle within the given timelines at the boarding point or trip commencement point, shall result in forfeiture of the total booking amount paid by the User without any refund rights.
  • User shall stop and take breaks at specified places only. User shall avoid taking additional breaks except in case of emergency.
  • User shall be responsible and liable for their own safety and security of luggage. ibibo shall not be responsible for any loss to User or their luggage in any event.
  • In the event of any dissatisfaction with any of the services provided by Cab Operator or ibibo, the matter must be reported directly to Cab Operator or ibibo, in order that appropriate action may be taken to remedy the problem.
  • The booking made by the User should be strictly for tourism purposes only.
  • The trip should be undertaken in the User’s personal capacity and shall not be used for profit making in any commercial context.

DO’s AND DON’Ts FOR THE USER

THE USER SHALL:

  • Arrive on time at the appointed pick up point as mutually agreed with Cab Operator;
  • Maintain and ensure good and humble conduct with Cab Operator during the trip and on failure to do so, Cab Operator may require such User to disembark the Cab;
  • Prior to commencement of trip, check and agree with Cab Operator on dimension/weight of the luggage that can be accommodated in the boot space of the Cab;
  • Check the starting time and the reading on the odometer at the start of the trip. Disputes regarding the same will not be acceptable after completion of journey.

THE USER SHALL NOT:

  • ask Cab Operator to violate any traffic rules, or the city police or government rules or other applicable laws for any reason whatsoever;
  • coerce Cab Operator to overload the boot space of the Vehicle with the User’s luggage;
  • use services offered under this head for any purpose which is unlawful or illegal under the applicable laws;
  • insist on disembarking at any place expect the point of drop as provided by the User at the time of booking;
  • board the Cab if he/ she is intoxicated or under influence of any drug or similar abusive substances.

6. TRAIN

COVID-19 Health Advisory

  • Catering Service is not available and catering charges are not included in the fare.
  • blanket and linen shall be provided in the train.
  • All passengers are hereby informed that downloading of Aarogya Setu App on their mobile phone, that they are carrying along, is mandatory.
  • You must have read the health advisory issued by my destination state. You accept and shall abide by the same.
  • मैंने अपने गंतव्य राज्य द्वारा जारी स्वास्थ्य सलाहकार को पढ़ा है। मैं स्वीकार करता हूं और उसी का पालन करता हूं।
  • To read other guidelines : https://www.goibibo.com/offers/train-resuming/

ROLE OF ibibo

  • ibibo only acts as a facilitator for booking of train tickets and provides intending travelers merely with a platform to search for desired train tickets to be booked through IRCTC. All bookings or train reservations made through ibibo are subject to the applicable Terms & Conditions as set out by Indian Railways.
  • ibibo has no control over the booking flow, scheduling/re-scheduling, cancellations, confirmation from RAC to confirmed, delays, meal and berth preferences or any other lack or deficiency of services. Liability, if any, for the above-said stands against the Indian Railways.
  • Change in boarding point and name of passenger are not supported by the Website. For complete information on ticket amendments please read https://www.services.irctc.co.in/beta_htmls/Eticket_new_cancel.html.
  • Train functionality on the Website will not be functional between 2345 hours to 0030 hours or as specified by IRCTC due to system downtime or any other reason beyond the control of ibibo.

RESPONSIBILITIES OF THE USERS

  • At the stage of booking of e-tickets, customers will be automatically diverted to www.irctc.co.in website/app to input their IRCTC login credentials. Passengers are required to remember their IRCTC user name and password in order to book trains on ibibo’s Site.
  • E-tickets are booked and issued through Indian Railways only. Users can book a maximum of 6 seats/ berths in a booking. Seat/ berth allotment is done by Indian Railways based on their allocation logic. ibibo does not guarantee allotment of preferred seat/ berth.
  • Only passengers with a confirmed e-ticket are permitted to board the train.
  • Passengers are required to carry valid ID Proofs at the time of travel or boarding the train.
  • Please visit including www.irctc.co.in or http://www.indianrail.gov.in for all relevant information/ queries pertaining to your bookings.

PAYMENTS FOR BOOKINGS, AND CANCELLATIONS

  • ibibo’s service charges are non-refundable
  • Bookings can only be cancelled through the app or the website; offline cancellations are not permitted
  • The bookings made on ibibo’s Site are subject to cancellation policy and charges levied by the Indian Railways. It may vary depending on the cancellation time and booking quota (tatkal/ general/ ladies/ premium etc.).
  • Railways automatically cancel the fully waitlisted e-tickets after chart preparation. The refund in such cases gets automatically credited to your bank account used for booking such tickets after deduction of ibibo’s charges
  • Railways may offer special concessions/ discounts for senior citizens, female passengers and children. The amount or extent of concession is not decided by ibibo. All customers are advised to check latest railways policies for applicable discounts.

7. ACTIVITIES AND OTHER SERVICES

DEFINITIONS

  • ‘Activity’ includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website.
  • The provider of the Activity will be referred as ‘Activity Provider’, who shall be solely responsible for provision of the products/ services booked by the User.

ROLE OF ibibo AND LIMITATION OF LIABILITY

  • ibibo’s role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider
  • ibibo shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.
  • ibibo shall not be liable or responsible for:
    • Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider;
    • The health, safety and well-being of the User in the course of availing the Activity or thereafter;
    • Any incidental or ancillary services which is directly purchased by the User from the Activity Provider;
    • Any incorrect information provided by the Activity Provider.
  • The maximum liability of ibibo will be limited to refund of booking amount which was received by ibibo for reservation of the Activity.

RESPONSIBILITIES OF THE USERS

  • The User agrees to comply with the terms and conditions of Activity Provider in addition to ibibo’s User Agreement and Terms of Service.
  • The User will be required to present the booking / confirmation voucher issued by ibibo in order to avail the Activity
  • The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.
  • The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.
  • The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.
  • The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User to avail the said Activity.

PAYMENTS FOR BOOKINGS, AND CANCELLATIONS

  • Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.
  • ibibo may charge applicable taxes or service charge, convenience fees etc. wherever applicable. .

SPECIAL OFFERS AND COUPONS

The following terms will additionally apply to any coupon provided by ibibo:

  • Ibibo’s responsibility is limited to sharing the coupon with the User subject to receipt of payment from the User;
  • The redemption of coupon is User’s responsibility, and providing the service will be the Activity Provider’s responsibility;
  • The expiry date of the coupon shall be mentioned on the coupon and the User will not be able the use the coupon subsequent to the date of expiry;
  • The coupon is not redeemable for cash;
  • The coupon once purchased cannot be refunded or cancelled

8. Self-Drive Cabs:

DEFINITIONS

  • "Cab" as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers.
  • Operator” means any person in the business of renting a motor cab.

Role of IBIBO:

  • User understands that IBIBO is not offering or providing the service Self-Drive Cabs. It is merely acting as a facilitator to enable the User to book a Self-Drive Cab with the service providers who offer this service. The contract of service for utilization of the Self-Drive Cabs is always between the User and the Operator. User further understands that IBIBO merely lists cabs made available through several Operators on its Platform. User also agrees that as per Motor Vehicles Act, 1988 & Rent a Cab Scheme, 1989, IBIBO shall never be called as an Operator.

Role of Operator:

  • User understands that it is the Operator that provides the service of the self-drive vehicle and confirms the booking made with the Operator through IBIBO. The booking made is subject to the User agreeing to the terms and conditions for renting the vehicle as set out by the Operator, including production of original identification documents as required for renting the vehicle. The User understands that a valid driving license is must for making a booking. The Operator will reserve the right of refusal to handover the vehicle in the event the User does not possess a valid driving license or fails to produce the original for verification.
  • IBIBO merely shares a confirmation voucher basis the confirmation received from the Operator on any given booking. User further agrees that amount payable against any given booking is decided by the Operator and IBIBO has no role to play in fixation of any charges.
  • The process of handover of the Cabs to a User and Pick-up of Cabs from a User on completion of booking, is taken care by the Operator and IBIBO will have no involvement in that process. Any issues faced by the User at the time of picking up the vehicle shall be addressed by the Operator. In case of any dispute with regard to damage of Cab shall be independently taken care by and between the User and Operator. However, any deductions or additional charges levied shall be on the behest of the Operator.

Limitation of Liability:

  • It is the sole responsibility of the Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to provide a cab on rent. IBIBO gives no warranty or assurance with regard to requisite licenses, approvals, insurance and permits which the Operator is supposed to obtain from appropriate authorities.
  • IBIBO shall not be responsible in any manner whatsoever for any claims pertaining to adherence of timeliness, safety, quality, condition of the Cabs, cancellation of the booking by the Operator due to any reason whatsoever, any inconsistencies in the booking, or any act or omission on part of the Operator.
  • The User further agrees that IBIBO shall bear no liability or responsibility in case of any mishap or accident which may further result in damage to Cab, injury, loss of life etc.
  • In case of break down or accident of Cab where Operator has been unable to make alternative arrangement, IBIBO shall have no liability to compensate the customer. IBIBO will have limited liability to provide proportionate refund to User. Such refunds shall be subject to IBIBO receiving the same from the Operator.

Terms of Operator:

  • Apart from the terms and conditions provided under the User Agreement and Terms of Service, the booking made by a User is also subject to the terms and conditions of the concerned Operator. Currently, only two Operators will list their cabs on IBIBO’s Platform i.e. Revv and Zoomcar. Links for User related terms for each of the Operator is as follows:
  • Revv: https://www.revv.co.in/policy
  • Zoomcar: https://www.zoomcar.com/policy#member

Payment Terms

  • User agrees that apart from booking charges as charged by the Operator, IBIBO may charge an additional amount in nature of convenience fee or service fee. The said additional charges covers the cost incurred by IBIBO towards facilitating such booking. User agrees that the said charges are strictly non-refundable in nature. User further agrees that the amount collected by IBIBO for any given booking is passed on to Operator and therefore, IBIBO cannot be called as an Operator just because it collects payment for any booking.
  • The estimate cost provided at the time of booking is not to be construed as the final price, unless specifically indicated. The final amount will be calculated based on the verification of the vehicle at the time of return to the Operator or its representative. Basis the information received by the Operator, any refunds, as applicable will be made to the User.
  • Apart from the charges explained above, User at the time of booking will also have to make payment towards Security Deposit. The amount paid towards Security Deposit is strictly governed by the terms of Operator and IBIBO will have no role to play in decisive terms for refund of such Security Deposit at the time of handover of Cabs.
  • Any booking is subject to applicable cancellation policy set out on the booking page or as communicated to the User at the time of booking.
  • User also agrees that expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User. User also understand that in case of violation of any traffic and/or road rules, penalty charged by any concerned authority shall be borne by the User.

9. The Go-To Community Service

  • The Go-To Community Service (hereinafter referred to as the “GTC Service”) provides an interactive Q&A platform/forum exclusively for the registered users of Ibibo (referred to as “User(s)”, “you”, or “your”), for sharing their experience, feedback and reviews inter-alia exclusively related to Ibibo’s services, with other Users.

Applicable Terms

  • Your use of the GTC Service is subject to these terms of use (referred to as the “Terms of Use”), the User Agreement and Privacy Policy as available on the website of Ibibo (hereinafter collectively referred to as the “Agreement”) of Ibibo, which may be updated or modified from time to time.
  • These Terms of Use mandate the terms on which the Users shall access the features of GTC Service. Please read these Terms of Use carefully and make sure you understand them. If you do not comprehend or interpret any of the terms of these Terms of Use, or do not accept any part of it, then you may not access or use the GTC Service.
  • The Terms of Use is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. Your access to or use of the GTC Service shall signify your acceptance of the Terms of Use and you thereby affirm that you are fully competent to enter into, abide by, comply with, and be legally bound by these Terms of Use.

Who may use the GTC Service?

  • All the registered Users of Ibibo, shall have the access to use the GTC Service for the purpose laid out in the Terms of Use.

Content on the GTC Service

  • The content on the GTC Service includes text (such as questionnaires and comments) in a Q&A format, user interfaces, digital images, photos, videos, audio clips, web-links, visual interfaces (collectively referred to as the “Content”).
  • The GTC Service is intended to provide an engaging and an interactive platform to you and allows you to post Content (as defined above) on the platform. The Content you post or submit should be relevant and based on your experience. You may use the GTC Service as made available to you, as long as you comply with the Terms of Use and the applicable laws. The User experience, Q&As or any other User generated Content posted by the Users should be exclusively constricted to Ibibo’s services. Further, you are required to only refer, view, and engage in or upload Content for your personal, non-commercial use.
  • The Content is the sole responsibility of the User or the entity that provides it to the GTC Service. Ibibo is under no obligation to host or serve the Content. The User undertakes to not hold Ibibo liable in any manner whatsoever, in relation to the Content posted by the User on the GTC Service, regarding the Content’s accuracy and its compliance with applicable laws & regulations. 
  • The User hereby undertakes to provide (at present or in the future as required by Ibibo) a commercial license to Ibibo, to migrate or use the User generated Content on the GTC Service for its commercial purpose, use or gain.

Your Information

  • Our Privacy Policy explains and enumerates how we treat your personal data and protect your privacy, when you use the GTC Service. You can refer them for your information and reference.

Permissions and Restrictions

  • We take the integrity of the GTC Service seriously. Any attempt to manipulate the Content or features, including by contributing false, misleading, or inauthentic Content, is strictly prohibited. If you violate any of the conditions of these Terms of Use and if we determine that a User has engaged in any form of wilful misconduct, we reserve the right to restrict your ability to use the GTC Service features, remove your Content, and suspend or permanently terminate your account. You may also like to note that misconduct may also violate state and central legislations and can lead to legal action entailing in civil and criminal penalties against the User.
  • We encourage anyone who suspects that Content manipulation is taking place or that our guidelines are being violated in any way, or anyone believes that the Content does not comply with these Terms of Use, or any applicable law, to notify us (as per the report abuse/grievance redressal mechanism provided below) on an immediate or urgent basis. We will investigate concerns thoroughly and take the required and appropriate action.
  • We value diverse opinions, so you may disagree with some Content that you come across on the platform. However, keep in mind that something that may be disagreeable to you, may not violate the terms of this Terms of Use. In order to maintain a welcoming environment for all the Users, your participation in the GTC Service must always be respectful of others.
  • The following restrictions apply to your use of the GTC Service, and you are not allowed or permitted to:
  1. post Content that is libellous, defamatory, harassing, threatening, or inflammatory. For example, don't use obscenities or profanity, and don't express hatred or intolerance for people on the basis of race, ethnicity, nationality, gender or gender identity, religion, sexual orientation, age, or disability, including by promoting organizations with such views.
  2. post Content that is obscene, pornographic, or lewd, or that contains nudity or sexually explicit images.
  3. post Content that invades other User’s privacy. For example, don't post other User's phone numbers, email addresses, mailing addresses, or other personal information, and don't post links to phishing or other malware sites.
  4. impersonate other people or organizations or pretend to be someone or something you're not.
  5. repeatedly send messages or requests to other people and engage in name-calling or attack people based on whether you agree with them.
  6. attempt to drown out other people's opinions, including by posting from multiple accounts or coordinating with others.
  7. you may question the beliefs and expertise of others as long as it is relevant and done in a respectful and non-threatening manner.
  8. access, reproduce, download, distribute, transmit, broadcast, display, sell, license, alter, modify or otherwise use any part of the GTC Service or any Content except as expressly authorized by the GTC Service.
  9. circumvent, disable, fraudulently engage with, or otherwise interfere with any part of the GTC Service (or attempt to do any of these things), including security-related features or features that (a) prevent or restrict the copying or other use of Content or (b) limit the use of the GTC Service or Content.
  10. collect or harvest any information that might identify a person (for example, Usernames or faces), unless permitted by that person.
  11. use the GTC Service to distribute unsolicited promotional or commercial content or other unwanted or mass solicitations.
  12. misuse any reporting, flagging, complaint, dispute, or appeals process, including by making groundless, vexatious, or frivolous submissions; and
  13. use the GTC Service other than for personal, non-commercial use.

Reservation

  • Using the GTC Service does not give you ownership of or rights to any aspect of the GTC Service, including user-names or any other Content posted by others Users.

Develop, Improve and Update the GTC Service

  • We are constantly changing and improving the GTC Service. As part of this continual evolution, we may make modifications or changes (to all or part of the GTC Service) such as adding or removing features and functionalities, offering new services or discontinuing old ones. We may also need to alter or discontinue the GTC Service, or any part of it, in order to make performance or security improvements, make changes to comply with law, or prevent illegal activities on or abuse of our systems. If we make material changes that negatively impact your use of the GTC Service, we’ll provide you with reasonable advance notice.

Promotions and Commercial Solicitations

  • In order to preserve the integrity of the community, Content and activities consisting of advertising, promotion, or solicitation (whether direct or indirect) is not permitted, including:
  1. creating, modifying, or posting Content regarding your (or your relative's, close friend's, business associate's, or employer's) products or services.
  2. creating, modifying, or posting Content regarding any third party’s products or services.
  3. creating, modifying, or posting Content in exchange for compensation of any kind (including free or discounted products, refunds, or reimbursements) or on behalf of anyone else.
  4. offering compensation or requesting compensation (including free or discounted products) in exchange for creating, modifying, or posting content.
  5. posting advertisements or solicitations, including URLs with referrer tags or affiliate codes.

Removal of Content

  • The Users are only entitled and/or permitted to remove the Content they have posted on the GTC Service at any time for lack of engagement or for any other reason they deem fit. Users are not permitted to remove the Content posted by other Users on the GTC Service.
  • If we reasonably believe that any of your Content, (i) is in breach of the mandated terms of the Terms of Use, or (ii) may cause harm to Ibibo, other Users, or third parties as the case maybe, we hereby reserve the right to remove, edit and/or take down such Content without giving any notice to the User, and disable any usernames or screen names.

Infringing Content

  • Do not post Content or interact with other Users of the community in a manner that infringes the intellectual property or other proprietary rights of others. Only post your own Content or Content that you have permission to use in accordance with these Terms of Use.

Intellectual Property Rights

  • The GTC Service, its selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, images, photos, visual interfaces, sounds and music (if any), artwork and computer code (and any combinations thereof), except the Content posted by the Users, on the GTC Service is owned and controlled by Ibibo, and/or its licensors and the design, structure, selection, coordination, expression, and arrangement of the aforesaid is protected by copyright, patent and trademark laws, and various other intellectual property rights.
  • The trademarks, logos and service marks displayed on the GTC Service are the property of the Ibibo and/or vendors and/or other respective third parties, as the case may be. You are not permitted to use the marks without the prior consent of Ibibo, or the vendors, or the third party that may own the marks.

Illegal Activity

  • Do not post Content that encourages or supports behavior that is illegal, including violence, fraud, illegal drug use, underage drinking, or child or animal abuse. Examples of prohibited Content include:
  1. Content advocating, threatening, or joking about physical or financial harm to yourself or others, including terrorism.
  2. Content offering fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, pyramid schemes).
  3. Content posted intentionally as sarcasm as it relates to self-harm or harm to others.
  4. Content that encourages or supports the dangerous misuse of a product or services of Ibibo.

Warranty Disclaimer

  • Other than as expressly stated in these Terms of Use or as required by law, the GTC Service is provided by Ibibo on an “as is” basis, without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose intended for the GTC Service. Without limiting the foregoing, the Ibibo makes no warranty that (a) the GTC Service or the Content will meet your requirements or your use of the GTC Service will be uninterrupted, timely, secure or error-free; (b) the specific features of the GTC Service, or its accuracy, reliability, availability, or ability to meet your needs or expectations; (c) that any Content you submit will always be accessible on the GTC Service. No advice or information, whether oral or written, obtained by the User from Ibibo or through use of the GTC Service shall create any warranty not expressly stated in the Terms of Use.
  • Ibibo will have absolutely no liability related to any User generated Content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Ibibo also disclaims all liability with respect to the misuse, loss, modification or unavailability of any User generated Content.
  • Ibibo will not be liable for any loss that the User may incur as a consequence of unauthorized use of your Account or Account information in connection with the GTC Service, either with or without your knowledge.
  • Ibibo shall endeavour to ensure that all the information on the GTC Service is correct, but Ibibo neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, or GTC Service. Ibibo shall not be responsible for the delay or inability to use the GTC Service or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the GTC Service, or otherwise arising out of the use of the GTC Service, whether based on contract, tort, negligence, strict liability or otherwise.
  • Further, Ibibo shall not be held responsible for non-availability of the GTC Service during periodic maintenance operations or any unplanned suspension of access to the GTC Service that may occur due to technical reasons or for any reason beyond the Ibibo's control. The User understands and agrees that any material or data or Content downloaded or otherwise obtained through the GTC service is done entirely at the User’s own discretion and risk, and that the User will be solely responsible for any damage to the User’s computer systems or loss of data that results from the download of such material or data.

Indemnification

  • The User agrees to indemnify, defend and hold harmless Ibibo, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-compliance of any terms of Terms of Use by the User.
  • The User shall be solely liable for any breach of any specific rules & regulations or general code of conduct and we cannot be held responsible for the same. This defense and indemnification obligation will survive these Terms of Use and the User’s use of the GTC Service.

Limitation of Liability

  • To the maximum extent permitted by applicable law, Ibibo and its affiliates, officers, directors, employees and agents shall not be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the GTC Service for any indirect, incidental, special, consequential loss or punitive damages, or any loss of or corruption of data, business opportunities, goodwill, reputation, profits or revenues caused by:
  1. errors, mistakes, or inaccuracies on the GTC Service;
  2. personal injury or property damage resulting from your use of the GTC Service;
  3. any unauthorized use of the GTC Service;
  4. any interruption or cessation of the GTC Service;
  5. any viruses or malicious code transmitted to or through the GTC Service by any third party;
  6. any Content whether submitted by a User, including User’s use of Content; and/or
  7. the removal or unavailability of any Content.

Assignment

  • You cannot assign or otherwise transfer the Terms of Use, or any rights granted hereunder to any third party. Ibibo’s rights under the Terms of Use are freely transferable by Ibibo to any third party without the requirement of seeking your consent.

Severability

  • If, for any reason, a court of competent jurisdiction finds any provision of the Terms of Use, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect.

Governing Law and Jurisdiction

  • These Terms of Use shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Delhi.

Report Abuse and Grievance Redressal

  • In the event you come across any abuse or violation of these Terms of Use or if you become aware of any objectionable Content on the GTC Service or if you wish to report a grievance or concern regarding the GTC Service, please provide/report a detailed description of your grievance to the Grievance Officer, who shall endeavour to redress the concern within 30 working days from the date of escalation.
  • In compliance of the Information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are herein as under:

10. Goibibo Refer and Earn Terms and Conditions

  • GOIBIBO Refer and Earn is a referral program open to only registered Users on the GOIBIBO Mobile Application. Credit in the form of GoCash is earned by the User when the Referred User successfully signs up on GOIBIBO Mobile Application using the Referral link/ Referral Code shared by the User and completes the first Travel. Rewards will be automatically credited in the form of GoCash in the wallet attached to the account of the User on GOIBIBO Mobile Application.
  • “Company” or “IBIBO Group Private Limited” “shall mean “GOIBIBO” .
  • “Network” shall mean friends, family, acquaintances of the User.
  • “Device” shall mean the mobile phone on which GOIBIBO Mobile Application is installed for the first time by the Referred User upon clicking the Referral Link/ Referral Code shared by the User. The following are certain illustrations which shall clarify as to what will be considered Device under these terms and conditions: (a) A, had installed GOIBIBO Mobile Application on its Device and had created its user account on the GOIBIBO Mobile Application. After a few days, A deleted and uninstalled the GOIBIBO Mobile Application. B, a Network of A, sends A Referral Link/ Referral Code in furtherance to the Referral Program. A, using the Referral Link/ Referral Code installs the GOIBIBO Mobile Application on its Device. A will not be able to avail the Referral Reward under these terms and conditions as A is not a first time User; (b) A buys a second hand mobile. B, a Network of A sends him a Referral Link/ Referral Code in furtherance to the Referral Program. A, using the Referral Link/ Referral Code installs the GOIBIBO Mobile Application on its Device. A will not be able to avail the Referral Reward under these terms and conditions as A is not a first-time User and the previous owner of that mobile had already installed and created an account on the GOIBIBO Mobile Application. Thus, the Referred User shall be able to receive the Referral Reward only if the GOIBIBO Mobile Application is being installed for the first time on the Device.
  • “Domestic Hotel” shall mean accommodation, villa, homestay, hostel, apartment, resort, cottage, guest house, holiday home, BnB, camp, houseboat, lodge, palace, tree house etc. which are available for booking through the GOIBIBO Mobile Application.
  • “Domestic Flight” shall mean the flights schedules provided by various airlines which are available for booking through the GOIBIBO Mobile Application.
  • “GOIBIBO Mobile Application” shall mean latest version of GOIBIBO’s android or iOS based mobile application installed on the internet compatible Device of the User.
  • “Referral Code” shall mean a unique code generated by the User and received by the Referred User for installing the GOIBIBO Mobile Application.
  • “Referral Reward(s)” shall mean GoCash made available in the wallet attached to the User’s account on the GOIBIBO Mobile Application, as the case may be, as determined by GOIBIBO from time to time.
  • “Referral link” shall mean unique link generated by the User and received by the Referred User using which the Referred User can directly install GOIBIBO Mobile Application.
  • “Referred User” are those who: (i) received the Referral Link/ Referral Code from the registered Users during the Referral Program Period,  are  first-time users and have installed the GOIBIBO Mobile Application on their Device and (ii) upon successfully installing the GOIBIBO Mobile Application on its Device, have registered and got their mobile number verified on the GOIBIBO Mobile Application before and during the Referral Program Period.
  • “User(s)” are those who: (i) have installed the GOIBIBO Mobile Application; (ii) have registered and verified their mobile number on the GOIBIBO Mobile Application before and during the Referral Program Period; and (iii) provide the Referral Link/ Referral Code to the Referred Users during the Referral Program Period.
  • The User referring to the Referred User will receive Rs. 250 only when the first travel is complete by the Referred User and not just on sign-up by the Referred User. Only the Referred User will receive Rs.150 on Sign-up. (Referred User is the New User who Signs-up).

Definitions:

  • For the purposes of these Terms, the expressions used herein-under shall have the respective meanings ascribed to them:
  • “Company” or “IBIBO Group Private Limited” “shall mean “GOIBIBO” .
  • “Network” shall mean friends, family, acquaintances of the User.
  • “Device” shall mean the mobile phone on which GOIBIBO Mobile Application is installed for the first time by the Referred User upon clicking the Referral Link/ Referral Code shared by the User. The following are certain illustrations which shall clarify as to what will be considered Device under these terms and conditions: (a) A, had installed GOIBIBO Mobile Application on its Device and had created its user account on the GOIBIBO Mobile Application. After a few days, A deleted and uninstalled the GOIBIBO Mobile Application. B, a Network of A, sends A Referral Link/ Referral Code in furtherance to the Referral Program. A, using the Referral Link/ Referral Code installs the GOIBIBO Mobile Application on its Device. A will not be able to avail the Referral Reward under these terms and conditions as A is not a first time User; (b) A buys a second hand mobile. B, a Network of A sends him a Referral Link/ Referral Code in furtherance to the Referral Program. A, using the Referral Link/ Referral Code installs the GOIBIBO Mobile Application on its Device. A will not be able to avail the Referral Reward under these terms and conditions as A is not a first-time User and the previous owner of that mobile had already installed and created an account on the GOIBIBO Mobile Application. Thus, the Referred User shall be able to receive the Referral Reward only if the GOIBIBO Mobile Application is being installed for the first time on the Device.
  • “Domestic Hotel” shall mean accommodation, villa, homestay, hostel, apartment, resort, cottage, guest house, holiday home, BnB, camp, houseboat, lodge, palace, tree house etc. which are available for booking through the GOIBIBO Mobile Application.
  • “Domestic Flight” shall mean the flights schedules provided by various airlines which are available for booking through the GOIBIBO Mobile Application.
  • “GOIBIBO Mobile Application” shall mean latest version of GOIBIBO’s android or iOS based mobile application installed on the internet compatible Device of the User.
  • “Referral Code” shall mean a unique code generated by the User and received by the Referred User for installing the GOIBIBO Mobile Application.
  • “Referral Reward(s)” shall mean GoCash made available in the wallet attached to the User’s account on the GOIBIBO Mobile Application, as the case may be, as determined by GOIBIBO from time to time.
  • “Referral link” shall mean unique link generated by the User and received by the Referred User using which the Referred User can directly install GOIBIBO Mobile Application.
  • “Referred User” are those who: (i) received the Referral Link/ Referral Code from the registered Users during the Referral Program Period,  are  first-time users and have installed the GOIBIBO Mobile Application on their Device and (ii) upon successfully installing the GOIBIBO Mobile Application on its Device, have registered and got their mobile number verified on the GOIBIBO Mobile Application before and during the Referral Program Period.
  • “User(s)” are those who: (i) have installed the GOIBIBO Mobile Application; (ii) have registered and verified their mobile number on the GOIBIBO Mobile Application before and during the Referral Program Period; and (iii) provide the Referral Link/ Referral Code to the Referred Users during the Referral Program Period.

1. Introduction

  • By participating in the GOIBIBO Refer and Earn Program (the “Referral Program”), either as a User or a Referred User, you are accepting these terms and conditions (the "Terms") and agreeing to GOIBIBO contacting you about the Referral Program via email and app notifications.
  • You must be aged 18 years or over to participate in the Referral Program.
  • You must be a resident of India in order to participate in the Referral Program, and must have logged in the GOIBIBO Mobile application and should have verified your mobile number using one-time password.

2. Binding Agreement

  • Users and/ or the Referred Users agree and acknowledge that their participation in the Referral Program constitutes the understanding of and agreement to these Terms. These terms and conditions form a binding legal agreement between Users and/ or the Referred Users and GOIBIBO respectively with respect to the Referral Program. GOIBIBO reserves the right, at its sole discretion, to disqualify any User and/ or the Referred Users who do not meet the Referral Program requirements, breach these terms and conditions of the Referral Program, or in case of reasons including but not limited to any misuse of the Referral Program or fraud or suspicious transactions/activities. GOIBIBO also reserves the right to discontinue or change or modify the terms and conditions of this Referral Program at any time, at its sole discretion. The participation in the Referral Program is subject to User Agreement available at https://www.goibibo.com/info/user-agreement/and Privacy Policy available at https://www.goibibo.com/info/privacy/.

3. Referral Program Period

  • The Referral Program will be valid till the time it has not been revoked by GOIBIBO.
  • GOIBIBO reserves the right to end the Referral Program at any time, at its sole discretion, without having any liability towards any User or Referred User.

4. Referral Program

  • User shall only use the GOIBIBO Mobile Application to share a Referral Link/ Referral Code with its Network using different social media and instant messaging applications such as whatsapp, facebook, Instagram, email, SMS, etc. in order to earn the Referral Rewards.
  • Upon receipt of the Referral Link/ Referral Code, the Referred User shall click on that link to be able to download and install the GOIBIBO Mobile Application on its Device. It is GOIBIBO’s sole discretion to determine whether the installation of the GOIBIBO Mobile Application on a particular Device is valid and eligible for the purposes of receiving Referral Rewards under these terms and conditions. GOIBIBO is not bound to provide Referral Rewards merely on the basis that an installation of the GOIBIBO Mobile Application has taken place.
  • Users must comply with all applicable laws. The Referrals should only be used for personal and non-commercial purposes. Referral Link/ Referral Code should not be published or distributed on commercial websites (such as coupon websites, Reddit, or Wikipedia). Referrers are prohibited from “spamming” anyone with referral invitations. This includes mass emailing, texting or messaging people you do not know or using automated systems or bots through any channel to distribute your Referral Link/ Referral Code. Users are prohibited from paying to advertise their Referral Link/ Referral Code.

5. Referral Rewards

  • The Referral Rewards will be credited in the wallet tagged to the account of the User or the Referred User, as the case may be, as per the table below:
  • Referral Rewards

    When the Referred User:

    User

    Referred User

    SIGNS-UP

    GoCash – INR 250 (Received Post Travel by New User/Referred User) – (Validity is 30 days)

    GoCash – INR 150 (Validity is 2 days)

  • All the Referral Rewards under these Terms and Conditions shall be offered at GOIBIBO’s sole discretion and the terms of the Referral Reward may change between the time of Referral and the completion of the travel by the Referred User.
  • *The GoCash amount shall be credited to the wallet of the User only upon the completion of the first travel booking by the Referred

6. Delivery Of Referral Rewards

  • GOIBIBO reserves the right to cancel any Referral Reward without notice if it believes that either the User or the Referred User has engaged in any fraud or have abused any of the terms of the Referral Program.
  • The Referral Reward will be automatically credited to the wallet tagged to new User’s account with GOIBIBO within seven (7) days of installing the GOIBIBO Mobile Application on the Device..

7. Redemption Of Referral Rewards

  • The Referral Rewards can be redeemed for any future bookings on GOIBIBO Mobile Application.
  • The Referral Rewards must be used in accordance with the Validity table as given above.

8. Technical Requirements

  • The User and Referred User must have the latest version of GOIBIBO Mobile Application (as released from time to time on google play store or app store).
  • Internet access on a compatible mobile device is required for GOIBIBO Mobile Application.

9. User Agreement and Privacy Policy

  • Participation in the Referral Program may require a Referred User and/or a User to submit personal information about themselves. The participation in the Referral Program and using the GOIBIBO Mobile Application is subject to the GOIBIBO User Agreement and the personal information will be collected, processed and used in accordance with GOIBIBO Privacy Policy.

10. Other Terms and Conditions

  • A Referrer would accrue travel completion Referral Rewards only when the value of bookings made by Referred User is greater than INR 500 per booking.
  • GOIBIBO may at its sole discretion (a) deem that an installation of the GOIBIBO Mobile Application is on a valid Device; (b) stop the User or any Referred User from participating in the Referral Program or claiming a Referral Reward; (c) revoke any Referral Rewards; (d) block a User or Referred User from participating in future promotional activities; and/or (e) suspend any Users account, in each case if it considers, in its reasonable opinion, that the User is acting contrary to these Terms, the spirit of these Terms and/or that the User is unfairly taking advantage of or are abusing the Referral Program in any way. This includes but is not limited to (i) creating multiple accounts; (ii) providing false information during sign up.
  • GOIBIBO reserves the right to cancel/withdraw this Referral Program at any time, without any prior intimation to the User and the Referred User. However, the benefits accrued to the User on or prior to the cancellation/withdrawal of this Referral Program, shall not undergo any change.
  • GOIBIBO reserves the rights to limit the maximum amount of Referral Rewards, which can be awarded to a User as part of Referral Program.
  • GOIBIBO shall not be responsible for any delay, improper services provided by the service provider, for any injury, death, loss or damage caused by the act or default of the management or employees of the service provider who are GOIBIBO’s independent contractors.
  • GOIBIBO does not accept responsibility for losses and additional expenses, due to delays or changes in air, train, ships or other services, missed connections, sicknesses, weather, strikes, quarantine or other causes, howsoever caused, and all such losses and expenses caused must be borne by the User and/ or Referred User.
  • Any date change may incur an additional charge and the same shall be applicable on the basis of the new date selected by the User and/ or Referred User as per the respective service provider policy.
  • GOIBIBO, may, at its discretion, modify any of the terms and/or conditions and/or any aspect of the Referral Program, without any prior intimation. Modifications of these terms will be effective from the time they are updated in the Terms and Conditions section.
  • If any term/ condition under these Terms of the Referral Program is found to be invalid, void, or for any reason unenforceable, such term/ condition shall be severed from the other terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions of the Referral Program.
  • In no event shall GOIBIBO (including each of its affiliates, group companies or parent company) or its directors, officers, employees, agents or other representatives thereof be responsible or liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any other damages of any kind, arising out of or related to the Referral Program.
  • Except where prohibited, by participating in the Referral Program, Users and/ or Referred Users release GOIBIBO, its affiliates and its and their respective directors, officers, employees, and agents (the “GOIBIBO Parties”) from any and all liability for any loss, harm, damages, cost, or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Referral Program and/or the use of any Referral Rewards.
  • Users and/ or Referred Users agree to indemnify, defend, and hold the GOIBIBO Parties harmless from and against any and all third party claims, demands, liabilities, costs, or expenses, including attorney’s fees and costs, arising from, or related to any breach by the User and/or Referred User of any of these Terms and Conditions or any violation by the User and/ or Referred Users of applicable law.
  • GOIBIBO is the sole authority for the interpretation of these terms. GOIBIBO’s decision will be final and binding on all the parties in case of these terms and conditions.
  • GOIBIBO shall not be liable for any loss or damage arising due to a force majeure event.
  • In no event or circumstance will the entire liability of GOIBIBO under this Referral Program exceed the aggregate amount of total Referral Rewards that can be earned by a User and/ or Referred Users in a period of 30 days.
  • Disputes, if any, arising out of or in connection with this Referral Program shall be subject to the exclusive jurisdiction of the competent courts in New Delhi.
  • Users who are travel agents by occupation are barred/prohibited from participating in the Referral Program, GOIBIBO reserves the right to cancel any bookings made by the Users and/ or Referred Users who are travel agents and will not be liable to provide any Referral Rewards for such bookings.

Name: Mr. Manav Narula
Email ID: grievanceofficer@goibibo.com
Address: Ibibo Group Private Limited
19th Floor, Tower B, Building No. 5, DLF Epitome,
DLF Phase 3, Cybercity, Gurugram - 122001

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