Alaska Resort

The property is very good landscapic and room sizes but very very pathetic service, hygeine and safetyAfter checking into the Villa at night, there were no amnities in room and even the hot water was nit avail le in washroom. Upon request we were assured that boiler will be started and other aminities like drinking water, soap, kits would be provided. We waited for 20 min and then tried to dial the reception but to our amaze the telephone instrument didnt had wire and was lying deadI, then called upon the mobile and owner picked it and i explained her thing. She then sent one Mr Vikas who came and then things started pouring in but boiler wasnt even started by that timeThe boiler started late and then we retired in room and had food which was goodIn the morning, when we went to washroom excreta of rodents were on floor of washroom and could be seen in photoMoreover, there was glass door adjacent to shower panel which opens up in open air. The pic is attched. So, anyone sitting in next building would be able to see who is taking bath. In case you are travelling with female it would be greatest safety riskThe things dont end here as in morning we needed morning tea and upon repeated dialing of reception number none picked it and we had to call on his mobileThe most amazing thing happened when i went to take bath the water stopped coming in between and plumber took 10 minutes to come and rectifyThis is complete waste of money and time and you would loose your peace of mind also. And, needless to say they charged ...bucks for such a great services and unforgettable experience

It is the first time in my life that I am writing a bad review.I always like to give people the benefit of doubt.When we booked this resort my 11-year-old daughter told me it has very bad reviews but O decided to give it the benefit of doubt.we booked three private villas.so when my parents and uncle and aunt reached ahead of us on 17 Oct we were told there was no booking any confirmation. when we asked them to confirm they blatantly denied it. all this when the booking was made two days prior. Well after much confusion and inconvenience finally we got the rooms . No drinking water, no clean mugs no coffee no tea.I checked in late at night there was no one at reception.The room. had not been prepared .there was only one towel.no mugs,no t.v no glasses and it was a so-called private villa.there was no room service and literally, we had to struggle. I really tried to like the property, give it the benefit of doubt and the last straw which broke the camel's back was that the man at the reception asked to check our luggage because he had lost his laptop.The worst stay ever of my life.The property is beautiful but the service is the worst.It was not a hotel.it was a struggle.

We had horrible experience. Staff was literally shameless. First, they gave us unhygienic room. cockroaches were roaming around. No bathroom kits. No minibar. No other channel on Tata sky except DD1. I myself recharged tata sky for 100 rupees still no channel started I don't know for how many months their bill was pending to be paid. The receptionist told that she has recharged this tata sky with 100 rupees so they are such liars. At night they cut off our electricity. We called one staff at his mobile number. Fist he did not pick up our calls then he switched off his phone. There was no other guests staying in this resot except two of us. At night the staff also disappeared. It was a haunted place. Food was pathetic we ordered peanut masala for snakcs. Peanuts were smelling and rotten with fungus. We aksed the caterer for icecubes he refused there are no icecubes. It was a nightmare for us. We were two guys so we tolerated. Had there been any lady she would been in trauma. I advise everyone to stay in this hotel at your own risk. All other amenities shown are false no bar, no spa available, pool is chargeable

they don't care about you as a customer. if you ask them for clean rooms many times then may clean if they want. No response from reception even if call them 5-6times. No power backup...so most of the time AC don't work Food plates are not cleaned . There is no networks available in villas . Even fan is not working bcz they have no power backup ...worst experience ever ....we r sitting outside the room for whole night bcz lights off