HOTEL BASUNDHARA

The hotel manager really misguided us from the very beginning. Before making the booking through Goibibo I spoke to the manger about the type of room we'll get. He said we'll get the same room even if we book through Goibibo at a discounted rate, so we continued. Although I made it very clear that we want a very cosy room and we are ready to pay. But at the hotel the scenario was completely different, we were given a very basic room which is reserved for Goibibo customers. Since we are getting discounts while booking through Goibibo the room will also be changed. Further the hotel staffs are highly professional, they refused to give some extra curry for the plate of chicken curry. When asked to include a piece of potato in the chicken curry they said it would be charged Rs.4*******/- extra for just one piece of potato. Really too much !! The location of the hotel is also not so good..quite far from Viswa Bharti and nothing is there at a walking distance, for every little thing you have call for a toto and go out.

I have gone to Shantiniketan for some work with the Viswa Bharati University during the first week of September, 2015. Since, the decision to visit the place was so sudden, that I had to book a hotel online through GoIbibo to save time. Hotel Basundhara is very far from the University Campus, unlike what was mentioned in the website. It is located at a very deserted place (please have one of your Area Managers visit this place for once to understand how difficult it is to commute from this hotel to anywhere in Shantiniketan). By the way, this place is not exactly in Shantiniketan. It is somewhere in the middle of Shantiniketan and Sreeniketan. Rather closer to Sreeniketan. The room was not worth paying 1,600 bucks per night. Housekeeping was absolutely filthy! Bedheets were all soiled!!! Walls had stains. I am also sharing a lunch receipt, that shows how unprofessionally this place is run!! It 's like eating in a roadside hotel !!

I regret choosing this hotel for my stay. Unfortunately, the experience was far from what I had expected. First, the air conditioning in the room was not working, which made the stay uncomfortable, especially during warm nights. On top of that, the toilets were in an unacceptable condition—dirty and not properly cleaned, which was very disappointing. Additionally, the hotel advertised a balcony with the room, but upon arrival, I discovered there was no balcony available. This was misleading and not what I had been led to believe. When I approached the manager to discuss anything or ask for a small favor, I was met with a lack of professionalism and rudeness, which only added to my frustration. Overall, my stay was extremely disappointing. The lack of basic amenities, poor cleanliness, and unhelpful management made it a thoroughly unpleasant experience. I would not recommend this hotel to anyone.

The location is the worst and its a highly overpriced hotel. I did not understand why ******* charged  *****for this hotel. we took e Toto from prantik station and faced much difficulty to reach at the hotel.actually its far away from prantik and comparatively nearer to bolpur stn. staff behaviour was good and room was cleaned. Food was horrible and highly priced. we ordered chicken kosa but the gravy smells fish. I think they use to serve same gravy for fish and chicken. Overall very bad experience. I would not recommend anyone.