Coconut Creek Farm And Homestay Kumarakom

I HAD A TERRIBLE EXPERIENCE AT THIS HOTEL, THOUGH THE HOTEL WAS TOO GOOD CONSIDERING ITS AMENITIES & CLEANLINESS. MY FAMILY AND MY FRIENDS FAMILY (3 + 3) HAD BOOKED SAME CATEGORY ROOMS WITH THIS HOTEL THROUGH **********. WHEN WE ENTERED AND ASKED FOR CHECK IN, THE OWNER SAID THAT ONE OF THE TWO ROOM WAS BOOKED FOR ONLY 2 PERSON SO THEN I WILL HAVE TO PAY EXTRA FOR ONE MORE PERSON. EVEN AFTER SHOWING THE PRINTOUT OF MY BOOKING AND ALSO BOOKING CONFIRMATION ON THE MOBILE APP WHEREIT WAS CLEARLY WRITTEN 3 PEOPLE HE STILL ARGUED SAYING HE HAS GOT BOOKING FOR ONLY 2 PERSON AND SO WILL CHARGE EXTRA FOR 3RD PERSON. I THEN CALLED UP ******* AND IT TOOK MUCH HARASSEMENT & TIME FOR THEM TO RESOLVE THEIR INTERNAL PROBLEM OF DECIDING WHETHER IT WAS BOOKING OF 2 OR 3 PEOPLE. AFTER THIS WAS SOLVED WHEN WE WENT TO OUR ROOMS, WHAT WE SAW WAS BOTH ROOMS THOUGH BEING BOOKED UNDER SAME CATEGORY AND AT SAME RATES & DAY THERE WAS TOO MUCH DIFFERENCE IN THE SIZE AND INTERIORS & BATHROOM OF BOTH ROOMS. AGAIN WHEN I CONTACTED ****** TO MY SURPRISE THEIR ATTITUDE AND BEHAVIOUR WAS NOT ACCEPTABLE. I DINT EXCEPT THE ROOM AND WAS STANDING OUTSIDE THE HOTEL FOR ABT 3 HOURS TO GET MY VALUE FOR MONEY BUT THE OWNER & ******** PEOPLE BOTH COULDNT RESOLVE MY PROBLEM. AND THIS TIME ******** WAS COMPLETELY ON WRONG SIDE. THE OWNER AGREED & ACCEPTED TO THE FACT THAT HE HAD ONLY ONE BIG ROOM OF THAT QUALITY WITH ********* EXECUTIVE, WHICH HE HAD ALLOTED TO MY FRIENDS FAMILY AND THE OTHER 2 ROOMS WERE SMALL IN SIZE AND NOT OF SAME QUALITY, STILL THE ********** DINT HELP ME OUT WITH ANY COMPENSATION FOR THIS CHEATING. IN SUCH A LEISURE TRIP WHERE WE GO OUT WITH FAMILY FOR SOME PEACE AND ENJOYMENT, I WAS BEEN HARASSED AND MY COMPLAINT DINT GET RESOLVE FOR 3 HOURS. TILL 3 HOURS I WAS JUST STANDING OUTSIDE THE HOTEL LIKE A BEGGAR AND WAS CONTINOUSLY CALLING ********** AND THEY WERE EVERYTIME ASKING THE SAME QUESTION ABT WHAT THE PROBLEM WAS. I HAD TO REPEAT EVERYTHING EVERYTIME AND EVERYTIME THEY USED TO TALK WITH THE HOTELIER BUT COULDNT RESOLVE MY PROBLEM BECAUSE THE HOTELIER WAS CLEAR THAT WHEN HE DINT HAVE SAME KIND OF 2 BIG ROOMS THEN HOW CAN HE ALLOT SAME KIND OF ROOM TO ME. SO EVEN AFTER ACCEPTANCE OF THE FACT BY HOTELIER THE *********** PEOPLE WERE NOT EVEN READY TO PAY ME BACK SOME MONEY AS COMPENSATION FOR THEIR FAULT & HARRASEMENT CAUSED TO ME AND FOR STANDING OUTSIDE LIKE A BEGGAR AND TAKING SO MUCH PAIN TO CALL THEM N SPENDING SO MUCH TIME AND MONEY ON PHONE IN ROAMING CHARGES. ATLAST AT 8.30 P.M i.e AFTER WAITING FOR 3.5 HOURS, BEING HELPLESS I HAD TO TAKE THAT INFERIOR QUALITY SMALL ROOM. PATHETIC EXPERIENCE WITH ***********.

First thing service is worst. The service assistant doesn't know his to service guest. The owner of the place is old mentality. The youngsters and fly going for partying can't enjoy at all. They don't prefer we asking for food. Extra service like mosquito coil..they denied. What to say the place is filled with lots of mosquito... Lots of restriction for partying. No drinks. The service mgr was saying us that have food outside as there are lots restaurant. Breakfast was OK OK. Don't know how yo prepare Ginger tea. The rooms were congested... We felt like it end before start. The worst ever experience in our travel and touring life. Please avoid in case you are going for enjoying. Only suggested for old age people. We are frustrated. 1 star for this home stay. Pls avoid as this is genuine review by family of son with parents. Thanks W j GONSALVES

We had very bad experience with this homestay, we took two rooms.. one room was very much congested and the air condition was not functioning properly and tv also was not in working condition, we complained the same to owner but there was no alternatives and solution and communication from him. You must improve your guest services more friendly, we expected a homely atmosfear but no one even didn't speak to us until we we request or ask something.. and we are really wondering on what basis you got these awards which you have posted on your wall.. overall out of 5 we give no star.

A Great place for a cool relaxed stay in the serene backwater hideout. The rooms though a little congested, but well maintained and absolutely clean and hygienic. Staff attend you with a smile and very helpful. They are very punctual and food is exemplary and reminds me of my mother's kitchen and affection. Really recommend this homestay for families and couples. It's a home away from home.