D-Luxe

Extremely Disappointing & Unsafe Stay – Avoid at All Costs! Had a horrible experience during our 1-night stay on 15 June 2025 at D-Luxe Cochin. Despite informing the hotel in advance, we were given a room with a non-functional AC, which was deep-cleaned in our presence at 10:30 PM - shocking and unsafe, especially since my wife has dust allergies. Other major issues: • No hot water in the evening or even after 6 AM, citing strange internal policies. • Torn curtains clipped with metal pins, leaving us exposed to neighboring construction workers – serious privacy & safety concern. • Uncomfortable bed, no basic amenities, and several bathroom issues like a choked basin, broken bucket, and missing essentials. • Constant disturbance from staff quarters next door. • Receptionist was rude, dismissive, and laughed at our complaints. At checkout, we were hurried and disrespected without any resolution. ❌ Poor hygiene ❌ Unsafe room setup ❌ Disrespectful staff ❌ Not even close to 3-star standards Strongly discourage anyone from booking this hotel.

Here's a sample good review for Hotel D'Luxe: "I had an exceptional stay at Hotel D'Luxe! The moment I stepped in, I was greeted with warm hospitality and a stunning lobby. The rooms were immaculately clean, spacious, and tastefully decorated. The bed was incredibly comfortable, and the amenities were top-notch. The staff were attentive, friendly, and went above and beyond to ensure my stay was memorable. The food at the restaurant was delicious, and the breakfast spread was impressive. The hotel's location is perfect for exploring the city, with many attractions within walking distance. I highly recommend Hotel D'Luxe to anyone looking for a luxurious and comfortable stay. Rating: 5/5 stars Will I return? Absolutely!"

The stay was good, location is nice - near to lulu mall , eateries and juice shops and metro station. They do not provide milk powder with the tea kettle inside the room, that should be added I believe. Also there's construction work going on one side of the hotel right now so its better to ask for a room on the other side.

I have stayed here before also. That time it ws okay but my last stay service was pathetic. Room was not cleaned properly. Tv was not there. No hot water. Next day morning water itself was not there in bathroom. Overall experience was not good.