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Hotel

Grand Residence

no.85/86, arcot road, karambakkam, porur Chennai India 600116
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2017, 18 Oct
atGrand Residence
67%Guest recommend this hotel
Shaji ApExternal look is fantastic. Inside look like old hotel. Lift, bath room fittings, cracked wash Basin.compared to other cities rate is really high for ..Read All Reviews
₹ 2747
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
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    60Rooms
    • wi fi
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    3.5 / 555 Reviews
    67%Guests
    Recommend
    3.5Service Quality
    3.5Amenities
    3.8Food & Drinks
    3.6Location
    3.8Cleanliness
    3.4Value For Money
    Verified Guest 1 / 52017, 16 Oct
    Did you find this review helpful?Yes ()
    Verified Guest 1 / 52017, 23 Sep
    Did you find this review helpful?Yes ()
    Verified Guest 4 / 52017, 8 Sep

    External look is fantastic. Inside look like old hotel. Lift, bath room fittings, cracked wash Basin.compared to other cities rate is really high for the rooms with same condition.

    Did you find this review helpful?Yes ()Viewed 30 times
    Grand ResidenceManager replied in a month

    Dear Guest, We thank you for staying at Grand Residence Chennai and sharing your valuable feedback. We keep updating our rooms every year. We strive to provide our guests the best of amenities; however, we regret that you our services less than perfect. Your feedback will certainly assist us in further enhancing our level of service to offer our guests a true Grand Residence experience. We will look forward to welcoming you back with renewed services in the near future.

    Verified Guest 2 / 52017, 4 Sep

    Hotel Location is good and Amenities are good...Need improvement in reception employees,they were avoiding to give Wifi facility,they were not much co-operative for anything u try to ask...

    Did you find this review helpful?Yes ()Viewed 99 times
    Grand ResidenceManager replied in a month

    Dear Mr. Kumar Beemasingh, At the onset, let me thank you for having stayed at Grand Residence Chennai, It was indeed a pleasure having you as our guest, as you have shared your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve. It is always disappointing to hear from our guest, that the hotel staff failed to deliver best service. Please accept my apologies for your unpleasant experience. It is our constant endeavour to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Management & Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again.

    Verified Guest 5 / 52017, 16 Aug

    Nice hospitality, good food, keep it up but breakfast time is only till 10.00 am, should be till 10.30 as everywhere

    Did you find this review helpful?Yes ()Viewed 99 times
    Grand ResidenceManager replied in 2 months

    Dear Sir, Greetings from Grand Residence Chennai! We thank you for your recent stay at "Grand Residence" Chennai and sharing your wonderful review on this public forum. It is our objective to provide detailed attention to our guest requirements and allow them to have a stay par at excellence. We are happy to learn that you were satisfied with our service, amenities, food and had an enriching stay experience. Reviews such as yours will encourage us to up the level of our service. We thank you again for staying with us and sparing your time to share your valuable review. We look to serve you again when your next visit to city.

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