Hotel Gulmarg GS Residency, Kunzer

The Hotel is about 20 kms away from Gulmarg and accessible through a kuchha road along a filthy open drain.We were shocked to be told at check-in that the Hotel switches on heating for just 4 hours from 8 PM to Midnight, as per their “Hotel Policy”. This was not mentioned in the booking , else we would have never booked this Hotel. Nor was it mentioned anywhere in our Booking Voucher. In reality, they switch heating on only after repeated calls and switch it off by 10:30 to 11:00 PM after hardly 2 hours. This was maddening because temperatures were less than zero degrees in Gulmarg during our stay. The Hotel has frequent power cuts, but even though they have back up power, they rarely switch it on, leaving the guests without power, heating or normal water.The Hotel is poorly designed and has 1 foot high thresholds at room and toilet entrances (not 1 inch, but 1 foot), making the room look like an archaeological dig site – it is impossible to complete the stay without stubbing your toes or hurting your feet. The Hotel itself has no Dining Room and we had to walk to a chilled shed 50 metres away, sometimes in the freezing rain, for breakfast and dinner. The food served is pathetic and unconsumable and it would be insulting to jail food to call it that. The staff has no idea how to run a hotel. They consumed our Bottled water purchased from the market and then even tried to charge us for it. They leave the main doors open at all times, freezing the entire hotel, which has no heating system anyway throughout the day.Best avoid this hotel if you want to save your vacation, health,,, and sanity.

Location is very far from Gulmarg. It was an average hotel, nothing wow or anything. nothing much to do around the hotel area. Due to electricity Voltage issue they are Gas Heaters inside room. Heater was very effective but it caused headache to me. Hotel staff is very good. Staying in Srinagar in houseboat and then hiring cab from "Srinagar - Gulmarg" and "Gulmarg - Srinagar" would be a better option. as in any case you will have to hire a cab to reach Gulmarg and he will charge for entire day.

Dear GS Residency, I wanted to express my sincere appreciation for the exceptional experience during my recent stay. The impeccable service, attention to detail, and warm hospitality truly made my visit memorable. From the courteous staff to the pristine rooms, every aspect exceeded my expectations. Thank you for creating a welcoming atmosphere that contributed to a delightful stay. I look forward to returning in the future. Best regards, Karan

It's a well maintained property. Child of the Brand Gulsitara. Although 30 to 40 mins by can to Gandola, but this property fulfills all the commitments , especially the heating and hot water. I really liked rooms, cleanliness, washrooms and ambience, and above the very polite staff. Really a good place to stay in , the budget. thanks will visit again Privacy and room service.