Hotel Himshri Mall Road by Ovata, Mussoorie

very unprofessional staff we reached the hotel and at the reception saw a person sitting in sleeve less t-shirt, staff didn’t have uniform they wore what ever they wished. after check in we we’re informed by junior staff that we need to shift from this room tomorrow as they’re regular guest wants the same room, anyways after talks we we’re allowed to continue stay in the room. after sometime we left to explore mussorrie and after coming back at night we saw room was infected by insects. hotel manager took it casual and the staff who came to clean said didn’t you get the room deep cleaned during day time, upon informing reception staff they asked me why are talking like this. we had a sleep less night, next day we checked out while checking out the manager (so claimed owner at night) you should have checked out at night i would have provided refund for following days booking. didn’t have towels after checking inn, after request we got 3 towels only for 6 people 3 rooms. so basically at 10pm approx he wanted us to roam the streets with child, family members and luggage. staff attitude is very unprofessional and rude, unhygienic rooms.

Good location just at the mall road barrier near picture palace. Rooms are decent modern and nice size with good bathroom and hot water supply. service can be improved with respect to complimetry water refill every day Food was not up to the mark specially the Roti and parathe. Gravy dish like Dal were nice. Overall they can improve on service like we did not have electric kettle in one of the rooms and was not provided until we checked out in 3 days.They did provide RO water whenever requested but overall happy with the stay It was good and above average, would have been good if they improve on their food and work on service

"my stay at this hotel was exceptional! the staff was incredibly friendly and attentive, making sure all my needs were met. the room was spotless, spacious, and very comfortable, with all the amenities i could ask for. the location was perfect, close to major attractions and great dining options. the breakfast buffet was delicious, with a wide variety of choices. i highly recommend this hotel for a wonderful and hassle-free experience!"

Amazing experience.. location is great..Comfortable stay. booked 3 rooms.. all rooms are neat and clean with good amenities.. staffs are well mannered and very supportive. Ma'am in Reception is very friendly and she took care of our every needs.