Hotel President

Hotel President, Patna – was in room 303, AC premium room What I liked: Was allowed a fairly early check-in. It was a spacious room, pleasing to the eye. Good natural light was available and the room was comfortable. Breakfast had a decent spread with decent taste. The bed and pillows are nice and firm; good for the back. The pillows too are decent. Areas of improvement: Check-in > On phone I was told I would be charged extra for an early check-in. But when I went in early to their reception prepared to wait it out, I was told I can do an early check-in without any charge. Funny and inconsistent communication, they should improve on this. Was not provided the wifi password by default at check-in. Front-desk should be proactive on this. The employee who led me to the room – I asked him for an extra toilet roll. I never got it till my check-out. The front door of the hotel does not have a doormat, just a white towel folded into half kept as a doormat. It appears very dirty and is not a nice practice at all. Room > The TV size is small for this spacious room, should have a bigger screen. They should also provide a mini-fridge in this room. The main door lock cannot be locked with the key from outside; that needs repair. The room chair and the back of the bathroom door are dirty and not cleaned. Staff > Multiple times housekeeping rang my room bell unnecessarily – once by mistake, once to check if I was missing a chair in the room, once to recheck if any room service cutlery was left in the room. All these interruptions are quite annoying. The 2 guys I encountered at reception did not seem too interested or hospitable or smiling even. Bathroom > The shower in my room was working properly (less pressure and less hot water), surely somebody needs to check these things proactively. I told the reception to repair the shower after I left the room to go out; inspite of that they sent someone knocking at my door to check the shower. Its exasperating when staff does not listen properly to communications. The towel holder in the shower area is partially broken and needs repair. The shower head is fixed to the ceiling and you cant adjust the orientation, which is problematic Breakfast > On day 1 I went in around 9:45 am and quite a few things at the buffet had gotten over and they took some time to replenish it. They ran out of brown bread ☹ . on all days at breakfast, the tables were oddly stocked – some had tissues, some didn’t; some had pepper and salt shakers, some didn’t; similarly with cutlery. Other: Room service meal was costly (but that’s expected in room service) and average in taste and quantity. I ordered veg spring roll, roti, raita and veg kadai

Staff behaviour is rude. I stay first time in this hotel At night I order water bottol at my room from room service so he says to me sir mineral ya ro i say to him mineral and i say to him that 2 bottle i don’t no that he bring 1 letter bottle i think in complementary he gave 500 mL so I need 1 litter so o order 2 bottle he bring 2 bottle of 1litter so i say to him that I need only 1 bottle and say my concern to him that I think you bring 500ml so i order 2 bottle so I need only 1 bottle he say that sir it not possible to return after billing you have to take all 2 bottle I bag to hotel receptionist that need only 1 bottel he says in rude behaviour no sir you have to take all 2 water bottel

Recently renovated hotel. Room is spacious, clean and comfortable beds. Restroom is clean with basic toiletries, clean towels and hot water. Complimentary break-fast is tasty. Staff are helpful Work desk, wi-fi, kettle with good supply of coffee/tea packets.

front desk is supportive and corporative nature, location is very good owner personally intrac with the guest for feedback.