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Reviews of Hotel Laila Palace

Fairlands, SalemOld No 321-A, New No 3, LIC Colony Road, Near New Bus Stand636004FairlandsSalemIndia

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2491333.3/5

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Guest Reviews & Rating for Hotel Laila Palace

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3.3/5

249 Ratings

133 Reviews

What our guests say?

new bus stand (22)
nice service (18)
good place (11)
clean room (11)
easy location (8)
pleasant stay (5)
+ 2 more

George Riju (Stayed 7 Jun, 2025)

solo Traveller | 2 Reviews Written

1/5

Very disappointing experience at this hotel. The air conditioning was not working — no cooling throughout the stay. Frequent power cuts, and the generator was not used to run the AC. Drinking water and toiletries were not provided. No hot water available. Very long waiting time during check-in. No blanket provided — only a thin sheet was given. Overall, the basic facilities were not maintained. I do not recommend this property

Kirupakar Sathyanarayanan (Stayed 10 Dec, 2021)

group Traveller | 41 Reviews Written

3/5

Good place to stay in city limit. Good parking facility. Average Room. No toiletries provided. Food and Utilities nearby. Access to Bus Stand. Beware of Mosquito and Cockroaches. May not fit for long stay.

SURESHKUMAR. S (Stayed 29 Oct, 2020)

group Traveller

1/5

it is not a friendly couple hotel, they won't allow couples to stay , worst behaviour with the receptionist

Dhanasekaran Ramachandran (Stayed 1 Apr, 2020)

group Traveller | 20 Reviews Written

4/5

Very good place to stay. Recommended hotel in salem

Manager | Team Hotel Laila Palace Replied in 2 months

Dear Mr. Dhanasekaran, Greetings from Hotel Laila Palace! We are truly delighted that you enjoyed your stay and we loo ...more

Baskaran Ramalingam (Stayed 4 Aug, 2019)

group Traveller

1/5

Hotel room maintenance is very poor. Getting smells of cigarettes smoke and fungal smell. Kindly travellers don't consider this hotel.

Manager | Lailapalace Replied in 5 months

Sir, Regret for the inconvenience caused.I assure you the situation is taken care now.. Thanking You.

Thanigai Velu (Stayed 21 Jun, 2019)

solo Traveller

4/5

Had a pleasant Stay but they are not charging early check-in. They advised me to come directly for early check-in. First time had a bitter experience otherwise it's ok for me.

Manager | Lailapalace Replied in 7 months

Sir, When you book online the check-out time is 12 NOON. Kindly plan your stay accordingly next time. Thanking You.

Gobi Nathan (Stayed 12 Jun, 2019)

group Traveller | 2 Reviews Written

4/5

Manager | Lailapalace Replied in 7 months

Sir, Thank you for your stay at our hotel. Thanking YOu.

sakthivel pethan (Stayed 5 Jun, 2019)

group Traveller

2/5

not good

Manager | Lailapalace Replied in 7 months

Sir, Improvements to be made may be indicated.. Thanking You.

Sundhukumar Chackrapani (Stayed 14 May, 2019)

group Traveller

2/5

smoking smell everywhere..if we use AC that smell makes breathing uncomfortable..if you have kids please don't choose this ..

Manager | Lailapalace Replied in 8 months

Sir, If so the case, Room freshers is available at the reception. It will wipe out all the room smell .. Thanking Yo ...more

Ajaz ahmad Hurrah (Stayed 9 May, 2019)

group Traveller

1/5

Worst hotel, worst receptionist. Bad smelling, dirty room, tacky washroom, insects crawling on pillows.I wanted to cancel but unfortunately Its non-refundandable. Hate the moment when I booked this hotel.

Manager | Lailapalace Replied in 8 months

Sir, We regret for the inconvenience caused to you. I am sure it wont happen again. Thanking You.