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Guest Reviews & Rating for Hotel Madhuban Highlands

goRating

3.5/5

130 Ratings

78 Reviews
5
28
4
42
3
26
2
17
1
17

What our guests say?

  • operative staff (18)
  • awesome room (17)
  • beautiful stay (12)
  • nice location (11)
  • mall road (10)
  • amazing food (9)
  • + 3 more
(Stayed 22 Mar, 2020)

group Traveller | 30 Reviews Written

1/5
very bad breakfast buffet experience..... not maintained properly..... windows can't b bolt .... centrally heating was not working ....
MK
(Stayed 5 Jan, 2020)

group Traveller | 1 Reviews Written

3/5
(Stayed 19 Oct, 2019)

group Traveller | 4 Reviews Written

5/5
AT
(Stayed 29 Jun, 2019)

family Traveller

2/5
Madhuban Highlands is a brand name however the services they provided is below my expectations. My room and washroom was not at all clean which I had to get it cleaned. TV was not working which got fixed after I went to the reception and reported it. AC was not at all working and the ceiling fan was quite old and placed improperly. I had to put it off just to be safe as it was misaligned. I also reported it however, same was not fixed. I asked for an extra bedsheet at reception however they prov ...more
HD
(Stayed 17 Jun, 2019)

family Traveller | 1 Reviews Written

4/5
I would rate 3 out of 5. First day experience was not brilliant, we upgraded our rooom to valley view with 1000 rs xtra charge .. so when we entered the room the door bell, mini fridge were not working. We had to call again n again to get sorted. After that the cushions were very dirty to be used seems not changed since long. The good part is housekeeping staff are really good. Food were tasty, breakfast spreak is less and some dessert should be included in dinner. Lastly the view was awesome .. moderate stay .. for kids the play room were not upto the mark.
ID
(Stayed 15 Jun, 2019)

3 Reviews Written

3/5
Honeymoon suits have lots of issues like electricity water cleaniness and many more
DB
(Stayed 9 Jun, 2019)

group Traveller | 4 Reviews Written

1/5
Madhuban is a great 3 hotel. Where amenities means nothing . they are not able to provide even the basic things in the room like towel TV cleanliness. staff is not to listen. selling the hotel rooms by giving wrong information that this is in the mall road while mall road is walking distance of 30 min. too crowded city. better to stay away from mussorri in this season. nothing to like as a family tv not working not able to serve even a cup of tea poorest room service torn towels rated 4 star but looks like a guest house AC not working fan in a corner of a room not even above bed.
BJ
(Stayed 19 May, 2019)

family Traveller | 2 Reviews Written

4/5
Yes great experience, such a nice location. Very clean & well room service
(Stayed 27 Mar, 2019)

1/5
No ameneties like dental kit, sleepers,toileteries,tv and A/c not working Properley old infrastructure unproffesional Hotel staff very bad experience.
(Stayed 4 Jan, 2019)

group Traveller | 2 Reviews Written

3/5
Overall the hotel is decent but the management is really poor. If they work on their management and staff training they can really put up a good show.

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