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Reviews of Hotel The Excellency

Ichchhapor, Surat56, AMBIKANAGAR SOCIETY, ICHHAPORE, SURAT, Surat,Gujarat, 394510394510IchchhaporSuratIndia

13.1 km from city centre

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85323.5/5

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Guest Reviews & Rating for Hotel The Excellency

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3.5/5

85 Ratings

32 Reviews

What our guests say?

friendly staff (10)
comfortable stay (6)
industrial area (3)
main city area (3)
small room (3)
worst experience (2)
+ 2 more

Sudhanwa Panse (Stayed 24 Apr, 2025)

solo Traveller | 19 Reviews Written

3/5

1. very committed room. 2. staff behaviour is ok. 3. no hot water. 4. good breakfast. 5. flexible check in. 1. very conjusted room. 2. staff behaviour is ok. 3. no hot water. 4. good breakfast. 5. flexible check in.

Hotel The Excellency Replied in 2 months

Dear Mr. Panse, Thank you for taking the time to share your feedback and for choosing to stay with us. We’re pleased t ...more

Vinay Kumar (Stayed 21 Feb, 2025)

group Traveller | 1 Reviews Written

5/5

This is the best hotel with a pleasing hospitality. Room Ambience : 10/10 Restaurant Ambience : 8/10 Food Taste : 10/10

Team Guest Relations | Mathai Kuriako Replied in 4 days

**Dear Mr. Vinay Kumar,** Thank you for your wonderful feedback and perfect rating! 🌟 We are delighted to hear tha ...more

Pramod Sharma (Stayed 16 Jan, 2025)

group Traveller

1/5

pathetic hotel nothing worked lifts, shower everything was horrible however staff was very helpful and trying their best to make our stay comfortable but i would never recommend this place to anyone.

Vp Operations | Mathai Kuriako Replied in 16 days

Our Sincere Apologies & Assurance of Improvement Dear Mr. Sharma, Thank you for taking the time to share y ...more

Lalit Uniyal (Stayed 25 Nov, 2024)

group Traveller

3/5

Rooms are small. Difficult to move around the room. Lift only two people can go with luggage. Food is good

Vp Operations | Mathai Kuriako Replied in 20 days

Here’s a response to address the guest's review: --- Dear Mr. Lalit Uniyal, Thank you for sharing your feed ...more

Shrikant Waichale (Stayed 5 Nov, 2024)

solo Traveller | 14 Reviews Written

5/5

The Excellency Hotel in Surat provides a decent stay with basic amenities, but it falls short in some areas. The rooms are clean and reasonably comfortable, and the staff is friendly and helpful. However, the location is a major drawback—it’s situated in a somewhat congested area, which can make access challenging, especially during peak hours. Additionally, there’s limited access to nearby attractions or quality dining options. While it’s a budget-friendly choice, the location and surrounding a ...more

Vp Operations | Mathai Kuriako Replied in 1 month

Dear Mr. Shrikant Waichale, Thank you for taking the time to share your feedback and for rating us 5/5. We’re delig ...more

tanya Singh (Stayed 24 Jun, 2024)

group Traveller

3/5

good hotel but staff behaviour is not good. not even ready to adjust for just 10 min

Vp Operations | Mathews Replied in 1 month

Dear Tanya, Thank you for your feedback. I’m glad to hear that you found our hotel to be good, but I apologize for th ...more

Kaustava Bhattacharyya (Stayed 18 Jun, 2024)

group Traveller

1/5

I would not recommend this hotel for anyone. Rooms are very small, the doorknob of the bathroom came off in my hand and l was stuck inside till they broke down the door. Bathroom was not clean at all.

Vp Operations | Mathews Replied in 1 month

Dear Kaustava, I’m truly sorry to hear about the issues you experienced during your stay. This is certainly not the l ...more

Hanumanth Ja (Stayed 1 Sep, 2023)

group Traveller | 1 Reviews Written

5/5

well maintenance Rooms and all basic amenities available in the room.

Vp Operations | Mathews Replied in 11 months

Dear Hanumanth, Thank you for your fantastic review and the 5-star rating! We're pleased to hear that you found our r ...more

Sumeet Singh (Stayed 21 Aug, 2023)

group Traveller | 3 Reviews Written

3/5

The staff is very friendly and helpful. Food also was good and budget friendly. The tea was great. The major flaw for which I am rating 3 is the quality of bed. I couldn't sleep on that bed, felt the spring hurting on various parts of my body.

Vp Operations | Mathews Replied in 1 year

Dear Sumeet, Thank you for taking the time to share your feedback. I’m glad to hear that you found our staff friendly ...more

Dinesh Soni (Stayed 9 Sep, 2021)

group Traveller | 16 Reviews Written

1/5

No AC working No TV working not a glass of water food money waste Hotel looking outside is so quite but inside very bad not good for family

Manager | Hotel The Excellency Surat Replied in 1 day

Dear Dinesh Soni, We welcome your feedback and regret for inconvenience occured suring your stay. We will take care all ...more