Royal Inn

They have got the basics right where the rooms are hygienic , bathrooms are clean, rooms are spacious , hotel surroundings and inside hotel is kept clean, has a lift , bed linen is clean, hot water is available all the time with geyser, toiletries and towels are provided however barring the dental kit, wardrobe with hangers , tv with Jio set of box, study table, with revolving chair , open back door balcony, seating place, ample parking. now the sad part, only two 500 ml water bottles are provided even when number of the people booked in a room are 3, The food is too expensive, they do not have proper beds even in executive AC room even though it’s advertised as a three bedded room, , they added an extra mattress on the floor, they charge 12 rs extra on an extra water bottle( ie ₹37 for a ₹25 mrp) which is an illegal and unethical business practice. As a hotel charging for room and services is left to hotel, no complaints but charging mrp items above the displayed price is illegal. On top of it they have erased the pricing part on water-bottles to charge excess as per their choice. When asked, they stated that’s its order from management. These guys have trust issues too, whenever you order to your room , they bring the bill and take a signature even when the customer is sleeping at 10.30 pm , they don’t mind disturbing clients . Regarding location, it's near to hebbal industrial area which is 2.3 kms, aroha restaurant is 1 km away , city center is 8 kms or 20 mins away . Regarding pricing, they did not honour the discounted price . Okayish, not extraordinary for the price paid

i am writing to formally express my disappointment with my recent stay at your hotel in the **executive room ** on **[check-in date] to [check-out date]**. unfortunately, the condition of the room was far below the expected standard, especially given the premium rate charged. ### **major issues faced:** 1. **missing basic amenities** – no kettle or drinking water provided, which is unacceptable for an executive-level room. 2. **poor room condition** – the sofa, chairs, and door were old, worn out, and in poor condition. 3. **substandard washroom** – the bathroom facilities were outdated, unclean, and poorly maintained. 4. **mismatched pricing** – the room quality did not justify the high cost paid, making it a poor value for money. i expected a comfortable and well-equipped stay as advertised, but the actual experience was highly unsatisfactory. i brought these concerns to the attention of your front desk staff during my stay, but no adequate resolution was provided. - a **partial or full refund** for the inconvenience caused. - a **discount voucher** for a future stay in a properly maintained room. - a written explanation of how such standards are being addressed to prevent future guest dissatisfaction. i trust you will take this matter seriously and respond promptly. please acknowledge receipt of this complaint and provide a resolution within **i look forward to your urgent response.

We stayed at this hotel for 4 nights. It was a comfortable stay. Location was very accessible from the ring road and we could get around traffic easily. Hotel seems to be an old property, but maintained to a good level. Staff were very helpful and supportive. Room was as shown in the pic but toilet was totally different and poorly maintained. Mattress needs an urgent replacement. View from the room was good. Parking was spacious and safe with security guards and gates. Restaurant was expensive .. but dinner was really good with outside dining in candle light. There is also a small children's play area, which kids will enjoy. Overall, positives outweigh other things and we enjoyed the stay ..so .. full stars.

We had booked this place considering it to be nearer to one of the place that we wanted to visit in particular. This place turned out to be pretty nice. It has lavish lawns for candle light dinner, exclusive place for kids to play, additional lawn to throw a party!! Room which we booked was amazing with one bedroom & one living room with large desk. Room Price was very reasonable & very good service. Food is also reasonably priced. Good place to stay over weekend!! They had spacious lawn for dinner with exclusive place for kids to play