RURBAN RESORT

So here is detailed review about my experience. Actually I was searching for 0 star option for professionalism. Property is spectacular and very vast, but management is poor. When we check-in the resort there was no electricity. Actually backup is there but staff is lazy enough to start the backup. Swimming pool was closed. We were ok with that as far as covid-guidelines are concerned. They told that room-service and hotel will be provided till 10:00 pm only. No intercom, you have to call staff on their personal numbers, which they don't pickup usually. I have been in several hotels and availed room service in midnight also.They encourage us to take buffet of 550 person instead of ordering from menu card laying over their on table. But positive thing among all these negative things was that restaurant staff was humble and polite. In morning time, I asked room-service for Dental kit. They provided only 2 and said that we only have 2 dental kit and you can share your tooth-brush among four members.(Accommodation was booked for four persons ). Water jet was not working in the toilet. Only poori-bhaji and sandwich in breakfast menu. One of my friend experienced cramp in lower back. I tried to avail facility of "Doctor On-call", which they don't have. Also they restrict our personal Physio, whom we called in the morning. But finally, when we talked to the owner he allowed our personal physio and he was also a humble guy. Recommendation for the owner that you have such a beautiful property, but please increase your service quality and professionalism among staff.

The place is good for weekend stay. The food served is fresh but the major issue is with the services that they offer. You have to order food and wait for 2 hours to get it in your room. The house keeping sucks so much that they don't bother to clean your room and when you ask them to clean it, they will never reach your room even after multiple reminders and asking them personally Also there are so much power cuts during peak summer season but they will not turn on the generators to save in some money, even if you are sweating in heat. I have stayed there twice, before covid and in may 2022 but the service experience from earlier stay has detoriated. I think it is due to the less number of staffs that they have. Rest the property is too good for relaxation point of view. Their biggest and costliest room needs renovation though.

The place is awesome but lack of facilities as of now I dont want to call it horrible as there was hardly any electricity at night but staff was supportive so dont want to tarnish there name Indeed they should work towards facilities and should start the resort when complete construction is over and facilities are in place Still i would say that i enjoyed the place.

Was a good experience all in all. The rooms are spacious and good, cottages give a relaxing vibe . There were plenty activities to keep yourself occupied with. The only con is that the food menu isn't great and the taste was average.