Hotel Shevaroys

I tried calling the resort after booking confirmation, but no response for 3 days, on the booking day I got a callback , they said room is available(Delux Villa)On arrival, there was a conference happening in the resort and the crowd was huge , receptionist(Sanjay) mentioned that due to conference all rooms are booked and we need to wait for some time ,until then he provided a room for freshen up( orchid room) , but flush was not working and finally at 2pm they upgraded our Delux room to Luxury room ,which should be a plus but sadly flush and shower was not working in that room as well , they tried to fix it and it was not working, receptionist asked to wait for more time to give a different room and he provided around 4pm( door mat towel , kettle accessories , toiletries not provided), sit out area/balcony not cleaned Rooms: Service and maintenance of rooms are very poor , you need to call multiple times for toiletries,kettle and towels, room size is big , but we could not enjoy as it was not properly cleaned(sit out area , toilet )Food was below average but the food service people are goodThe only plus in our overall stay, is the receptionist(Sanjay) he was calm and composed, he responded very gently and tried to resolve our issues( but in vain), he also helped to plan our tourist spot visitsOverall property is big , but maintenance is very poor given the amount I am paying I expect basic amenities to be provided and I am pissed off on the service I will strictly not recommend anyone to book Delux or Luxury villas given its poor maintenanceFor other rooms consider this as a lodge rather than a resort Basic cleanliness and maintenance Service and maintenance is veryyyy poor

A lot more has to be changed in this hotel. First the bed was low so that it is difficult for us to lie and down and wake up from the bed, it is more even difficult for elderly person, second plug point power supply is given to only one and others are not working properly, third electric kettle is not working in good working condition, four complementary breakfast buffet is not at satisfied and last forget to mention since it's a very old hotel the flush in the bathroom is very very hard to use because my hand is paining while pressing the flush button. Overall the hotel needs complete renovation for retaining good customers.

stay at your own riskThe stay was poor. The employee are not that cooperative. The parking is little far from the stay. First they offered a room which was very old and had paint smell. Due to which my wife faced dust allergy. We paid for the room. which not even worth of 2k. After we escalated they changed the room. we pre booked for 2 days. As my wife and kid fell sick. I requested them to cancel one day and refunded the charges. So avoid this hotel as there plenty of options available for stay in yercaud.

1. The room was spotless and well-maintained. 2. ⁠The bed was incredibly comfortable, and the room was spacious. 3. ⁠The staff were incredibly friendly and went above and beyond to assist us. 4. ⁠The hotel location was perfect, close to major attractions and restaurants. 5. ⁠The hotel offered great value for the price, with excellent service and amenities. 6. ⁠The breakfast buffet was delicious, with a wide variety of options. 7. ⁠We had a wonderful stay and would highly recommend this hotel.