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Hotel

Hotel Shree Hari Niwas

opp icici bank, katra vaishno devi, jammu and kashmir Katra India 182301
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2017, 20 Oct
atHotel Shree Hari Niwas
89%Guest recommend this hotel
Ashish Singhgood clean happinass envirment good behave of all staff..Read All Reviews
₹ 2200
    Sub Total1 room for 1 nightExcludes Taxes
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    12:00Check In
    11:00Check Out
    53Rooms
    • Courier Service
    • Charging points
    • Dining Hall
    • Dining Space
    • Front Desk
    • Intercom
    • Newspapers In Lobby
    • Safe
    • 24 hour security
    • Packed Lunches
    • Parking (Complimentary)
    • 24 Hour Front Desk
    • Photocopying
    • wi fi (only in common area)
    • Full Time Operation for All 7 Days
    • Restaurant
    • Lift / Elevator
    • Breakfast Buffet
    • Car Rental
    • Fire Exit Signs
    • Porter Services Available
    • Vegetarian Food / Jain Food Available
    • 24 hour reception
    • 24 hours power back-up
    • AC/Heater
    • Parking Facilities Available
    • Free WiFi Internet(Lobby)
    • Kitchen available (home cook food on request)
    • sightseeing (Payable)
    • Massage Services
    • Public Restrooms
    • Locker Facility
    • Laundry Service Available
    • Power Backup
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    Location

    4.5 / 5740 Reviews
    89%Guests
    Recommend
    4.5Service Quality
    4.4Amenities
    4.5Food & Drinks
    4.3Location
    4.5Cleanliness
    4.5Value For Money
    Verified Guest 4 / 52017, 30 Sep

    good clean happinass envirment good behave of all staff

    Did you find this review helpful?Yes ()
    Hotel Shree Hari NiwasManager replied in 2 hours

    Dear Sir, Thank you for your valuable feedback . We appreciate you for taking out your valuable time and sharing your experience with us. We are overwhelmed that you enjoyed your stay here and your feedback has been shared with respective departments. We look forward to your next stay with us soon. Jai Mata Di. Regards - Shree Hari Hotels.

    Verified Guest 3 / 52017, 30 Sep

    Rooms are good for this price. But attitude of people work here are worst. Food was terrible and not worth for what we paid for. Stay away from this place.

    Did you find this review helpful?Yes ()
    Hotel Shree Hari NiwasManager replied in 2 days

    Dear Sir, Thank you for your valuable feedback we appreciate you for taking out your valuable time and sharing your experience with us. After conducting comprehensive enquirers regarding the issues noted by you, following are the observations that were recorded and same are being brought to your notice : - A) After checking our feedback register, at the time of check-out your comment about your stay that was recorded by you was " Very Good Service." B) After checking the food bills it was found that while availing restaurant services you have ordered for Butter Toast, Channa Bhatura+ Milk+tea and Mineral water only. So, we would want to know that which part of the order placed by you did not meet your expectations? Because, Hotel Shree Hari Niwas is very well known by its quality of food that is served in Katra. So, we humbly apologize if our food did not meet your expectations. We firmly promise this issue will not arise again in our property. C) We also, investigated that there were confusions regarding your meal plans, after through checking, it was found that in your voucher it was mentioned that your stay with us was on room only basis and this very information that was on your booking conformation voucher was the same that was communicated across entire departments of our hotel, so that was the reason your request of complimentary breakfast was not addressed because the management strictly follows the laid down rules & regulations and only follows instructions and information in the booking conformation vouchers. D) Lastly, regarding your restaurant's bill settlements, it was found that the cashier on duty had insisted for the cash payment of your food bills in the restaurant itself, the only reason he did so was because of the fact that the master bill was already settled by you at the time of your check-out and room previously occupied by us was then automatically marked "vacant" and then allotted to another guest checking-in at the day and time of your check-out, so transferring your food to your room and into the master bill was not possible under any circumstance, thus the reason why the cashier on duty had requested / insisted for a cash settlement . Again, we do humbly apologize if you had to face any inconvenience during the settlement of your restaurant bill. It was a pleasure having you with us and we thank you for giving us an opportunity to serve you. We would also thank you again for your valuable feedback as we have already streamlined our respective departments and we assure you that such issues would never reoccur. We look forward to your next stay with us soon. Jai Mata Di. Regards- Shree Hari Hotels, katra.

    Verified Guest 4 / 52017, 29 Sep

    very peace ful property. staff very copretive total all very very nice. family suite is very nice.

    Did you find this review helpful?Yes ()
    Hotel Shree Hari NiwasManager replied in 5 hours

    Dear Sir, Thank you for your valuable feedback . We appreciate you for taking out your valuable time and sharing your experience with us. We are overwhelmed that you enjoyed your stay here and your feedback has been shared with respective departments. We look forward to your next stay with us soon. Jai Mata Di. Regards - Shree Hari Hotels.

    Verified Guest 4 / 52017, 27 Sep

    nice hotel, they upgraded my room from delux to super delux, room and bathroom was clean and had all the amenities which one need for a good stay, food was tasty, service was great, location is little

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    Did you find this review helpful?Yes ()
    Hotel Shree Hari NiwasManager replied in 18 hours

    Dear Sir, Thank you for your valuable feedback . We appreciate you for taking out your valuable time and sharing your experience with us. We are overwhelmed that you enjoyed your stay here and your feedback has been shared with respective departments. We look forward to your next stay with us soon. Jai Mata Di. Regards - Shree Hari Hotels.

    Verified Guest 5 / 52017, 27 Sep

    Superb service and value for money with pleasant stay at katra

    Did you find this review helpful?Yes ()
    Hotel Shree Hari NiwasManager replied in 3 hours

    Dear Sir, Thank you for your valuable feedback . We appreciate you for taking out your valuable time and sharing your experience with us. We are overwhelmed that you enjoyed your stay here and your feedback has been shared with respective departments. We look forward to your next stay with us soon. Jai Mata Di. Regards - Shree Hari Hotels....

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