Hotel SRS Jade Empire Attibele - Hosur

I stayed at SRS Jade Empire Hotel for 18 days, and overall, my experience was pleasant. The hotel was clean, the staff were courteous, and the rooms were well-maintained. However, I had a disappointing experience with their laundry service, which I feel compelled to share. During my stay, I sent some clothes, including two pairs of socks, to the laundry. When I received my clothes back the next day, one sock from each pair was missing. Unfortunately, I had to check out early the following morning, so I informed the front desk about the issue and let it go, assuming it was an honest mistake. As luck would have it, my flight got canceled that day, and I returned to the hotel, staying for another five days. When I informed the receptionist about the missing socks again, she assured me they would resolve the issue. However, despite repeated follow-ups during those five days, I never got my socks back. Instead, I found staff members passing responsibility from one person to another. Additionally, the laundry pricing lacked consistency. For example, I was charged ₹65 for a shirt on one day, ₹70 for the same shirt the next day, and ₹60 the day after. This inconsistency added to my frustration, as I believe there should be fixed rates for such services. By the end of my stay, I felt more like a beggar asking for my socks than a guest at a reputed hotel. The indifference shown by the staff to such a small yet important issue left a bad impression. I hope the hotel management takes this feedback seriously and improves their laundry services and staff accountability.

I stayed at SRS Jade Empire Hotel for 18 days, and overall, my experience was pleasant. The hotel was clean, the staff were courteous, and the rooms were well-maintained. However, I had a disappointing experience with their laundry service, which I feel compelled to share. During my stay, I sent some clothes, including two pairs of socks, to the laundry. When I received my clothes back the next day, one sock from each pair was missing. Unfortunately, I had to check out early the following morning, so I informed the front desk about the issue and let it go, assuming it was an honest mistake. As luck would have it, my flight got canceled that day, and I returned to the hotel, staying for another five days. When I informed the receptionist about the missing socks again, she assured me they would resolve the issue. However, despite repeated follow-ups during those five days, I never got my socks back. Instead, I found staff members passing responsibility from one person to another. Additionally, the laundry pricing lacked consistency. For example, I was charged ₹65 for a shirt on one day, ₹70 for the same shirt the next day, and ₹60 the day after. This inconsistency added to my frustration, as I believe there should be fixed rates for such services. By the end of my stay, I felt more like a beggar asking for my socks than a guest at a reputed hotel. The indifference shown by the staff to such a small yet important issue left a bad impression. I hope the hotel management takes this feedback seriously and improves their laundry services and staff accountability.

I stayed at SRS Jade Empire Hotel for 18 days, and overall, my experience was pleasant. The hotel was clean, the staff were courteous, and the rooms were well-maintained. However, I had a disappointing experience with their laundry service, which I feel compelled to share. During my stay, I sent some clothes, including two pairs of socks, to the laundry. When I received my clothes back the next day, one sock from each pair was missing. Unfortunately, I had to check out early the following morning, so I informed the front desk about the issue and let it go, assuming it was an honest mistake. As luck would have it, my flight got canceled that day, and I returned to the hotel, staying for another five days. When I informed the receptionist about the missing socks again, she assured me they would resolve the issue. However, despite repeated follow-ups during those five days, I never got my socks back. Instead, I found staff members passing responsibility from one person to another. Additionally, the laundry pricing lacked consistency. For example, I was charged ₹65 for a shirt on one day, ₹70 for the same shirt the next day, and ₹60 the day after. This inconsistency added to my frustration, as I believe there should be fixed rates for such services. By the end of my stay, I felt more like a beggar asking for my socks than a guest at a reputed hotel. The indifference shown by the staff to such a small yet important issue left a bad impression. I hope the hotel management takes this feedback seriously and improves their laundry services and staff accountability.

I stayed at SRS Jade Empire Hotel for 18 days, and overall, my experience was pleasant. The hotel was clean, the staff were courteous, and the rooms were well-maintained. However, I had a disappointing experience with their laundry service, which I feel compelled to share. During my stay, I sent some clothes, including two pairs of socks, to the laundry. When I received my clothes back the next day, one sock from each pair was missing. Unfortunately, I had to check out early the following morning, so I informed the front desk about the issue and let it go, assuming it was an honest mistake. As luck would have it, my flight got canceled that day, and I returned to the hotel, staying for another five days. When I informed the receptionist about the missing socks again, she assured me they would resolve the issue. However, despite repeated follow-ups during those five days, I never got my socks back. Instead, I found staff members passing responsibility from one person to another. Additionally, the laundry pricing lacked consistency. For example, I was charged ₹65 for a shirt on one day, ₹70 for the same shirt the next day, and ₹60 the day after. This inconsistency added to my frustration, as I believe there should be fixed rates for such services. By the end of my stay, I felt more like a beggar asking for my socks than a guest at a reputed hotel. The indifference shown by the staff to such a small yet important issue left a bad impression. I hope the hotel management takes this feedback seriously and improves their laundry services and staff accountability.