Super Hotel O DH Road Ernakulam

a truly disappointing stay – avoid this hotel i had a horrible experience at hotel o, dh road, and i would not recommend it to anyone. i booked and paid for a 4-day stay, but the entire experience was far from what i expected. **1. location and ambiguity:** the hotel doesn’t even have a proper name board. it was labeled as "malabar plaza," and no one in the area, including the restaurant on the ground floor, knew about "hotel o." i had to wander around for almost an hour to find the place, which was incredibly frustrating after a long journey. **2. room condition:** the room was tiny, untidy, and poorly maintained. there was dust all over the curtains and ceiling, and the bathroom had severe water clogging issues. i couldn’t even take a proper shower during my stay. **3. ac and maintenance issues:** the ac worked only on the first day. after that, it stopped functioning, and despite repeatedly informing the reception, nothing was done. the receptionist kept saying it would be fixed "soon," but no action was taken. **4. poor service:** there was no proper receptionist at the desk most of the time, and the desk was often vacant. room service was non-existent, and during my entire 4-day stay, there was no linen change or room cleaning. it felt like the staff didn’t care at all, especially since i had already paid online. their attitude made me feel like i was staying for free, and they had no responsibility toward me as a guest. **conclusion:** this was one of the worst hotel experiences i’ve ever had. the lack of cleanliness, poor maintenance, and terrible service made my stay unbearable. i would strongly advise others to avoid this hotel and look for better options in the area.

Room denied . It was 10 pm i reached the hotel and they said that there was no room available and all the rooms were full. And the peraon there dont speek english he speeks hindi. Then ath last i call the cuatomer care and the arrainged me a **** and when i reached there they said the same. And at last i get a room around 2 am . And also the provided me combensation amount also.

The room isn't cleaned . it's very smelly .Ac isn't working properly . The condition of bathroom is pathetic .. Damn smelly . I won't even rate a 1 star to this hotel . booked for 3 people but they don't hav provision for it. no extra bed too. how wil 3 people accommodate in normal sized double bed. charging for water as well.. not giving basic amenities also.

It's just around 1km away from Ernakulam South (Junction) Railway Station and Ernakulam Jetty KSRTC Stand. Small rooms at an affordable rate. Highly reccomended for solo travellers. Passenger lift is not available here. Friendly staff is the main attraction and a restaurant is there at ground floor. In one word, Value for money ☺️